Sylva Christine
$5/hr
DATA ENTRY, SOCIAL MEDIA MANAGER, CATALOG MANAGEMENT, CUSTOMER SERVICE.
Sylva Christine Ezichi
Uyo City | Akwa-ibom |-|LinkedIn
SUMMARY
● A motivated self-starter with a proven track record in optimizing administrative operations, able to work independently and
collaboratively, driven by exceptional communication skills and a rapid learning curve.
● Meticulous attention to detail, exceptional organizational prowess, unwavering commitment to confidentiality, extremely resourceful,
adept multitasking, and superior time management and interpersonal skills, all rooted in a genuine spirit of service.
● Thrives in fast-paced settings, a strong work ethic with an unwavering grit mindset, proactively contributing to growth and success.
EDUCATION
namdi Azikiwe University Awka –Anambra, Nigeria
N
BA, Music Art
Institute of Art and Management Professional Studies –Nigeria
Diploma, Human Resources Management
Alx Virtual Assistant Course –The Room
VA, Hons
September 2015 – November 2019
November 2021 – November 2022
January 2022 – November 2022
ORK EXPERIENCE
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RemoteEcommerceBusinessSupportVirtualAssistant
Denny Park’s Store –New York, United States
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October2022-August2023
Proficiently oversaw complete Facebook eCommerce store management, adeptly enhancing product descriptions, updatingonline
roduct catalogs, conducting extensive product research, and sourcing products directly from supplier websites.
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Handled customer inquiries, managed returns/exchanges, ensured accurate order processing, andmaintainedthoroughrecordsto
boost customer satisfaction and loyalty.
Managed inventory and responded promptly to customer inquiries via phone,livechat,email,andsocialmedia,ensuringexcellent
communication and addressing their needs effectively, while identifying emerging trends and proposed product enhancements,
actively bolstering the store's competitive edge and fostering revenue expansion.
emote Executive Assistant & Payment Service Provider
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Federal Ministry of Humanitarian– Akwa-Ibom, Nigeria
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August 2021 - July 2022
Implemented a robust document organization system for improved accessibility, managed executive communications and schedules,
and optimized travel arrangements, achieving cost savings.
Responded promptly and professionally to emails and phone calls, scheduled, and set appointments, facilitated meetings, created
meeting agendas, and sent out meeting reminders, resulting in increased team collaboration and efficiency,
Maintained an updated contact list, ensuring efficient communication with stakeholders, created engaging presentations that conveyed
critical information, and successfully coordinated the teams' complex calendar, organized and scheduled meetings, reducing
scheduling conflicts by 20%.
emote Customer Service & Administrative Assistant
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Tonatel Communication -Abia, Nigeria
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January 2020 - June 2021
chieved a 30% resolution rate for consistently maintaining a positive and customer-centric attitude, leading to clear and effective
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customer communication, while producing reports on essential customer service and administrative duties as required.
Monitored order status closely and proactively communicated updates to customers as needed, while effectively coordinating with
various departments to streamline the order fulfillment process.
Significantly contributed to the success of sales and marketing campaigns, resulting in a noteworthy 20% surge in product demand.
SKILLS
ocument Management
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Email Management
Calendar Management
ppointment Setting
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Database Management
Social Media Management
arket Research,
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Presentation Creation
Customer Service
RM Organization
C
Data Entry & Organization
Internet Research
icrosoft Office Suite
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Travel Arrangement
G-Suite
Entrepreneurship
Leadership
INTERESTS
Career Development
Child Welfare
Business Development
LANGUAGES
English - Native/Bilingual
