Syeda Halima Fatima
Dubai, UAE-| -
Dedicated and skilled Credit Analyst & Processor with comprehensive understanding of all credit and
administration related operations. A strong communicator; works well in teams to contribute to
collaborative efforts to produce desired outcomes.
Successful at solving organizational problems by assessing business performance and suggesting
corrective actions. Adept at handling underwriting documents, assessing risks, formulating policies and
improving processes.
Professional Experience
Fintrek Marketing (Direct Channel Partner Of Emirates Islamic Bank)
Credit Card / Loan Processor - Dubai, UAE
10/22 - present
• Conducting various system checks and generating MIS reports on a daily basis for Credit cards and for
Personal Finance.
• Reviewing customer and employer profile to evaluate creditworthiness and risk.
• Reverting to an average of 50 e-mails on a daily basis, ensured all inquiries from sales teams and
managers addressed within a predefined TAT of 1 hour.
• Oversaw training and mentoring new employees.
• Performing pre-call verifications to the customers to verify details as per their credit card application.
• Performing Employer call verifications to verify the details of the customers.
• Conducting weekly meetings to train the team to be aware of fraudulent activities.
• Handling compliance process.
• Helping the team to improve their quality of the pre-calls.
• Guiding sales executives to rectify their errors in submitting the physical applications.
• Keeping track of the data and updating it on a daily basis with the updated status of the Credit card
applications.
Derby Group Of Companies
Collection Officer - Sharjah, UAE
04/21 - 08/22
• Conducted inbound and outbound calls to customers with overdue payments, ensuring timely resolution
and minimizing bad debt.
• Managed a high-volume portfolio of company accounts, prioritizing and resolving complex payment
issues.
• Built relationships with owners, PROs, and key decision-makers to negotiate payment plans and
settlements.
• Guided customers on various payment methods, including IVR, online banking, and email.
• Utilized skip tracing techniques to locate and contact customers, ensuring effective communication and
payment follow-up.
• Processed settlements, payments, and monthly planning reports, ensuring accurate and efficient
account management.
• Responded to an average of 50 daily emails, providing timely and professional support to customers.
• Consistently met or exceeded performance targets, contributing to team success and company goals.
Education
Osmania University
Bachelor Of Science - Nutrition
• Hyderabad, India
Key Skills & IT Proficiency
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Microsoft Excel
Microsoft Office
Microsoft Word
Computing skills
Problem solving
Documentation and organization skills
Conflict Resolution and Compliant Handling
Risk assessment abilities
Accurate data entry proficiency
Personal Details:
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Date of birth: 10-Mar-2001
Gender: Female
Nationality: Indian
Visa status: Employment Visa
Languages Known
• English
• Hindi
• Arabic (Basic)
Achievements
• Certificate of Appreciation - Dedication and Support 2023
• Certificate of Appreciation - Great Performance 2021
