Syed Zohaib

SYED ZOHAIB AADMINISTRATIVE VIRTUAL ASSISTANT CONTACT --Islamabad , Pakistan SKILLS Administrative Support & Calendar Management Email Handling & Inbox PROFILE Detail-oriented Administrative Virtual Assistant with 3+ years of remote experience supporting executives with scheduling, communication, and task management. Proficient in Google Workspace, Trello, Calendly, and Zoom to streamline operations and boost productivity. Strong written and verbal communication skills with a proactive, selfdirected work style. Background includes 2 years as a Tier 1 Help Desk Technician, resolving technical issues and providing customer support. Combines admin expertise with IT knowledge to deliver efficient, reliable virtual support. WORK EXPERIENCE Fidelity Healthcare Solutions Virtual Assistant (Remote-US) - Organization Google Sheets & Google Workspace (Docs, Drive, Gmail, Calendar) Microsoft Office 365 (Word, Excel, Outlook, Teams) Ticketing Software (Zendesk) Descript (AI-based transcription and content editing) Time Management & Task Prioritization Virtual Assistant Services (Remote Support & Communication) Professional Email Communication LANGUAGES English (Fluent) Urdu (Fluent) Hindi (Fluent) REFERENCE Fidelity Healthcare Solutions Nida Nazir / CTO +1(352)- Managed executive calendars, appointments, and cross-time-zone schedules with zero conflicts Prioritized daily tasks, meetings, and inboxes, ensuring 100% email response rate within 24 hours Drafted and responded to professional communications with a polished, business-appropriate tone Conducted research and compiled concise reports to support highlevel decision-making Tracked key deadlines and action items to maintain project momentum and accountability Utilized Google Workspace, Trello, Zoom, and Calendly to streamline communication and admin processes Identified and implemented workflow improvements, reducing missed follow-ups by 35% Borcelle Studio Help Desk Technician (Part-Time) 2018 - 2020 Provided first-level technical support via phone, email, and chat for hardware, software, and network-related issues Diagnosed and resolved issues related to Windows OS, MS Office Suite, printers, and basic networking Logged, tracked, and updated support tickets in the help desk system (e.g., Zendesk, Freshdesk, or ServiceNow) Assisted with onboarding of new employees, including email setup, access provisioning, and basic IT orientation EDUCATION Master of Business Administrative School of business | The Superior University 2012 - 2016