Syed Salman Haider Kazme

SYED SALMAN HAIDER KAZME Technical Project Manager Objective Results-driven IT professional with 14 years of experience in e-commerce, customer support and web development (Shopify, WordPress), complemented by 5 years in technical project management. Adept at leading high-performing teams in the development and delivery of innovative web and software CONTACT - solutions, ensuring alignment with business objectives, timelines, and budget constraints. WORK EXPERIENCE -Walton Road Lahore EDUCATION Asfper Soft 02/2024 - 11/2024 Technical Project Manager Managed end-to-end delivery of websites and software, ensuring client alignment and timely completion using Agile/Scrum, Waterfall, and Kanban methodologies. BS Computer Science Used JIRA, Trello, and Asana for task tracking, sprint planning, and project Virtual University 2010 - 2014 Developed and maintained SRS to translate client needs into technical ICS Hafizabad College of Computer Sciences 2008 - 2009 Matriculation BISE Gujranwala 2006 - 2007 workflows. requirements. Led project demos and presentations for clients and senior management. Collaborated with cross-functional teams to resolve challenges and optimize workflows. Ensured successful project delivery and high client satisfaction through proactive management. Source Kode Solutions 03/2022 - 01/2024 Project Manager Managed custom-built management systems and led the Software Quality SKILLS Project Planning and Scheduling Assurance department. Planned and executed project roadmaps, ensuring alignment with goals and timelines. Coordinated cross-functional teams, including UI/UX, Product Listing, and Risk Management Inventory, to optimize task allocation and collaboration. Budgeting and Cost Control Conducted risk assessments to proactively identify and mitigate project Project Lifecycle Management roadblocks. Problem Solving Agile and Scrum Methodologies Led project demos and live meetings with clients for requirement gathering and feedback. Led daily Scrum meetings and facilitated all sprint ceremonies. Waterfall and Kanban Oversaw the flow of documentation from the analysis team to Technical Understanding development. Stakeholder Management Participated in SEO and Digital Marketing meetings and implementation Communication and Collaboration Quality Assurance Data Analysis and Reporting strategies. Managed end-to-end project delivery, ensuring timely, high-quality outcomes. SRS Documentation Requirements Gathering Client Management Resource Allocation Team Management and Motivation Conflict Resolution Workflow Optimization UI/UX Understanding Adaptability and Flexibility Shopify WordPress Jira Trello Asana CERTIFICATES Foundation of Project Management - Coursera Project Initiation: Starting a Successful Project - Coursera Agile Project Management Coursera LANGUAGES English Urdu Ibex | Nestle Pure Life Project Coordinator 03/2020 - 02/2022 Oversaw project lifecycles, ensuring successful delivery and timely completion. Led development initiatives, aligning tasks with project goals and ensuring seamless integrations. Managed email and chat support for e-commerce platform, maintaining high customer satisfaction. Coordinated cross-functional teams, fostering collaboration and effective communication. Documented project details for informed decision-making and transparency. Provided regular progress reports to management and clients, and conducted demos and requirement-gathering sessions. Roshan Packages Limited 06/2018 - 02/2020 E-Commerce Project Lead Led end-to-end e-commerce projects, overseeing development, customer support, and operations. Managed cross-functional teams, driving revenue growth and ensuring high customer satisfaction. Streamlined operations, improving workflows for efficiency and cost savings. Monitored performance metrics to enhance user experience and drive datadriven decisions. Developed Shopify and WordPress solutions to support e-commerce functionality. Webworks Solution 05/2016 - 06/2018 CS Supervisor (E-Commerce) Managed e-commerce customer support, ensuring exceptional service delivery. Produced data-driven reports for decision-making and process optimization. Streamlined logistics operations, improving order processing and delivery. Conducted team training to enhance skills and service quality. Refined workflows to boost operational efficiency and align with business goals. Oversaw call center operations, ensuring high-quality customer interactions. Rocket Internet | Kaymu.PK 01/2014 - 03/2016 Complaint Management Lead Oversaw customer and seller complaint handling, ensuring quick resolution. Analyzed complaint data to provide insights for project improvement. Refined complaint management workflows through cross-functional collaboration. Facilitated transparent communication to build trust with customers and sellers. Enhanced project satisfaction through efficient complaint resolution. Provided reporting to support data-driven decision-making with a customer-centric focus. Abacus Consulting 08/2010 - 12/2013 Customer Relationship Officer Assisted customers with inquiries, orders, and issue resolution. Processed orders and tracked deliveries accurately. Resolved concerns promptly and professionally through phone, email, and chat. Maintained organized records of interactions and resolutions. Collaborated with teams to ensure seamless customer experiences.