Syed Rahmath Shah

Syed Rahmath Shah H.no:20-7-567/a/1, Doodh bowli, Hyderabad. Phone: - Skype id: Rahmath2007 E-mail- Objective My objective is to pursue a career in a well-established Organization where I can apply the knowledge I have gained through in my Graduation studies and my professional experience to gather the latest in methodologies through a strong teamwork. Professional Experience APALYA TECHNOLOGIES PVT LTD Working as a Sr. Customer Support Executive from 2ndNov 2015 to 12th Nov 2021 Key Responsibilities: 🡪Provide first level contact and convey resolutions to customer issues 🡪Preparing MIS reports of an all Escalations, Compliance, Roaster and Others and Follow up with customers, provide feedback and see problems through to resolutions 🡪Receiving calls regarding a complaint and solved within a SLA 🡪Resolving user issues regarding Mobile TV application through E-mail, Chat and Telephone 🡪Log all help desk interactions 🡪Maintain a day by day activity record which is Compliance or Non-Compliance ATRIA CONVERGENCE TECHNOLOGIES Working as a Network Field Engineer from Sep 2014 to Oct 2015. Key Responsibilities:- 🡪 Handling customer queries on their places 🡪 Maintaining user’s accounts and issues related through servers 🡪 Receiving calls regarding a complaint and solved within a TAT of 6 hours 🡪 Checking fiber routines and monitoring fiber issues AL-SAFEER GROUP OF COMPANIES (U.A.E) Practical work experience with AL-SAFEER from 5thJAN 2013 to 10th JAN 2014 as Network Support Engineer. The job task includes providing Technical support to users and giving Internet and Intranet support. Maintain the WAN, Avaya IP phone, Switches. Key Responsibilities: Maintain scheduling and storage policies Configuring switches and routers Manage storage allocation Management and updating of anti-virus solutions Detect, diagnose and report storage related problems on servers Client and server installs and upgrades Education Professional Degree: Bachelor of Technology (B.TECH) -) Jawaharlal Nehru Technological University from, Hyderabad Board of Intermediate -) Agarwal Junior College, High court, Hyderabad Secondary School Certificate (2006) SSC from New Model High School, Doodh bowli, Hyderabad Professional Trainings: . CCNA. Basic knowledge of SQL queries. SKILL SET: Client Operating Systems: Windows 98/ XP/vista, Windows 7, Windows 8 Networking: LAN /WAN ,TCP/IP Mail Clients: Outlook Express, MS Outlook Office Packages: MS Office 2003, M S Office 2007 Hardware: PC assembling and configuration Configuration of Switches and Access points ACADEMIC PROJECTS: MAJOR PROJECT PROJECT NAME: Oracle Data Guard (Disaster and Recovery) TECHNOLOGY: Oracle 10g and OEM MINI PROJECT  PROJECT NAME: CUSTOMER RELATIONSHIP MANAGEMENT TECHNOLOGY: ASP.NET Personal Details: Date of Birth : 14th August1991 Father : Syed Munawar Shah Marital Status : Married Languages Known : English, Urdu and Hindi. Strengths : Self- confident and Punctual Current Status : Worked in Apalya Technologies Pvt Ltd Declaration: I hereby declare that the above-mentioned information is correct up to my Knowledge and I bear the responsibility for the correctness of the above-mentioned particulars. Syed Rahmath Shah