Muhammad Ali Hasnain
Address: 9 Rodney Avenue Coburg Melbourne
Victoria, Australia
Mobile no: -
Email:-
Career Overview:
I am a highly skilled Analyst Programmer, with 4 years of experience working with a number of multinational companies including Unilever, Hilal Foods and UBL Bank. I possess specialized knowledge of eCommerce and Web based development and have experience across the full system development lifecycle.
Key Strengths:
Strong communicator both written and oral developed through studies and 3 years of client service experience
Excellent problem solving skills developed through 4 years of professional experience
Analytical ability and attention to detail
Business Intelligence experience
Customer focused and solutions driven
ACADEMIC RECORD:
Masters in Information Technology (Business Information)
Charles Darwin University, 2017
BS(Computer Science)
FAST-National University of Computer and Emerging Sciences, December 2010
Intermediate (pre-Engineering)
Govt. Gulshan-e-Iqbal College, 2006
Technical Skills
Languages
Web Based Development
Tools/ Technologies
Databases
C#
Asp.Net/ASP classic
Microsoft Visual Studio 2012/2003/2008
MySQL
C++
JavaScript
Eclipse
Microsoft Sql Server 2012,2008,2005
Java
J2EE
Crystal Reports
Microsoft Access
Delphi
Html5
Qlickview
Oracle 10g/ PlSql
Sql/PlSql
CSS
Microsoft CRM 2011
Misys
Objective C
IBM AS400
Visual Basic VB
MS Project / MS Visio /MS office/MS Excel
Methodologies:
Waterfall and Agile
Professional Affiliations:
Member of the Australian Computer Society (ACS)
Professional Experience:
NBN (Australia) on Contract of Axiom Technologies of from September 2017 to Current
Technical Support Analyst:
Provide technical support for issues pertaining to ICT infrastructure services and ICT applications, active directory (user administration) and email (MS Exchange).
Administer, configure and provide technical support to Layer 2 and Layer 3 Network devices such as Routers, Switches (distribution layer and access layer), wireless access points and VOIP devices.
Involves in up gradation of Sales Application on ASP classic to a new version.
Redesign old classic application from VB to C#.
Involve in day to day queries and resolve system bugs and issues.
Developed Web based Mechanic Information System to provide the facility to the owner to track the records of customers on VB and ASP classic.
Coordinate with 3rd party vendors / suppliers to support ICT operations.
Support disaster recovery plans, performing regular backups.
Assisted 200+ users in resolving diverse hardware and software issues.
Utilize and adopt corporate network and systems standards to offer best support services.
Propose, support, maintain, and evaluate computer networking and communication systems.
Implement and maintain data connectivity for local area network (LAN) and wide area network (WAN) systems.
Utilize and adopt corporate network and systems standards to offer best support services.
Provide technical support during audio and video conference sessions held between different regions of the bank.
Hilal Foods (Dec 2014 to Aug 2015):
Associate Software Developer:
Brand development, web site traffic growth, web site UI and advertising revenue. Developed brand strategy and statistics systems.
Strategic Consulting, including business plan & sales strategy development.
Advising new businesses on formation of corporations and business structures, drafting privacy policies and structuring commercial transactions.
Developed Application for Secondary Sales and Attendance Management.
Developed Plant Operations Dashboard on Qlickview.
Developed Sales Reports dashboard on Qlickview.
KASB BANK (May 2013to Dec 2014):
ADC Support Engineer:
Reviewing and maintaining Microsoft Dynamics CRM ,doing UAT and write test cases in the CRM upgrade project to CRM 2011
Has successfully deployed Nimbus Failover Active Passive solution for ATMs, Testing and doing complete UAT of the project and implementing the solution on Live Server.
Has successfully deployed IBAN/BBAN project for ATMs, Has done end to end testing and UAT of the project and successfully implementing the solution on live server.
Reviewing and maintaining current systems Middleware and other Applications.
Do UATs of fixes in the system and deploy on Server
Monitoring the middleware and other applications and there transactions.
Process and build business plans and execute them
Coordinating with Vendors to resolve bugs and issues
Reconciliation and settlement Support
Has developed Witribe Consumer No. development in EUBS bill and Reconciliation utility
State Bank Quarterly Reporting
Has developed the utility for Preferred Customer Project.
Has been a part of CRM Upgrade 2011 project.
Misys to Vision data migration
Development of Reports as per business requirements using .net and Crystal Reports.
Has developed a Scheduler which starts the SMS Scheduler.
Has developed a Portal for branches employee to update their records
Has developed Card generation process for sub branches identifications for RBD team
Card renewal Process testing and reporting to business
UNILEVER PAKISTAN (Sep 2012 to March 2013)
System Analyst:
Reviewing current systems ERP of Walls Ice Cream
Presenting ideas for system improvements, including cost proposals Working closely with analysts, designers and staff
Producing detailed specifications and writing the program codes
Testing the product in controlled, real situations before going live
Preparation of training manuals for users
Maintaining the systems once they are up and running
Developing new portal named as “Transformation” to facilitate the customers for maintaining their Projects and the Deadlines.
Work with the Android team and developing Web Services to provide data in JSON format
Creating Schedulers to extract data in to CSVs and then post the files on the Server and then entering the data in the database from another scheduler.
Has developed a Push Notification service for android to receive messages
Has developed an Email notification with attachment of apk files to install the new application
UBL OMNI (Nov 2011 – Sep 2012):
Product Support Engineer:
Process and build business plans and execute them
Analysis, Build, Performance, Accessibility, Support, Progressive Enhancement of Different Solutions for the Developers and providing Support to the customers for those Solutions.
Coordinating with Vendors to resolve bugs and issues
Designing and development of applications according to the needs of business.
Doing UAT, Testing and write test cases with the business team before deploying it on live systems.
Business Process Management and Technical support
Retail Marketing Group (Australia) from May 2017 to June 2017
Brand Ambassador Intel & Motorola:
The goal of the campaign is to help clear stock from partner retailers to prepare for next-gen products,
The Brand Ambassador will further these goals by providing assisted selling and technical knowledge during key sales periods.
The main focus of campaign was at Harvey Norman and The Good Guys stores
Help customers realize how great the product is by providing the technical information and product capabilities to the customer.
Market and Sell the products by giving knowledge to the customers.
Sui Southern Gas Company (June 2009 to July 2009)
6 weeks internship at Sui Southern Gas Company learning about different applications and working on Databases.
ACHIEVEMENTS:
Hold a Member of the week award in the Software Engineering Project.
Wins the Short Movie Competition in PROCOM 2009.
Reduce customer complaints by creating automation to 90% in UBL bank.
Successfully completed the “Transformation” project and created automation to provide data through Web services in a limited time of 6 months in Unilever.
Successfully completed the IBAN/BBAN and Nimbus failover active passive solution project with complete testing and deployed on live server in KASB Bank.
Successfully completed the up gradation project of CRM 2011 in KASB Bank and reduce 90% of customer complaints.
Successfully developed Secondary Sales application in Hilal Foods in a limited time of 4 months.
REFERENCES:
Santosh JanapatiSyed Safder Naqvi
Networks ManagerManager ADC
Wipro AustraliaSummit Bank
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