Syed Kazim Perwaiz

Syed Kazim Perwaiz Contact Info Business Development Manager at Bukhari Travels & Tourism Services  (- ✉- To succeed in an environment of growth, excellence and earn a job which provides me job Satisfaction and self development and help me to achieve personal as well as organization goals. MALIR HALT KARACHI Karachi, Pakistan  Awards  Strengths & Skills ✔ Administrative Skills  HOUSE NO. A-20 ✔ MS PowerPoint Best Sales Performance Award 2013 ✔ Interpersonal Skills ✔ MS Office  Industries  Academics Travel/Tourism/Transportation Master in international relation / Karachi University 2003 B.Com / Karachi University 1997 * Functional Areas  Languages  Experience 13 years 3 months Mar 2016 - Present 4 months Polanis (Pvt) Ltd. (Industry Sales Department/B2B) Business Development Manager (Industry Sales) Oct 2015 - Feb 2016 Sonya Travels (Pvt.) Ltd. Counter Supervisor 9 months Dec 2014 - Sep 2015 Quality Aviation Pvt. Ltd. Senior Travel Consultant/Implant Officer 3.2 years Sep 2011 - Nov 2014 Gerrys HRG (Hogg Robinson Group) Implant Officer 2.6 years Feb 2009 - Sep 2011 11 months Oct 2007 - Sep 2008 4 years NCR/PIA Contact Center Customer Services Representative/Travel Consultant Sep 2003 - Sep 2007 Bukhari Travel & Tourism Services Business Development Manager ETIHAD AIRWAYS Reservation & Ticketing Agent Sales & Business Development English - Native Urdu - Native  Hobbies To Play and Watch Crick To Watch Talk & Quiz Sh  Work History Bukhari Travel & Tourism Services Business Development Manager Mar 2016 - Present (3 months) Karachi, Pakistan Bukhari Travel & Tourism Services BTTS has a wide range of product and Operates as a partner of Non IATA Agencies in Pakistan. Business Development Manager(Industry Sales). In This Organization My main duties & responsibilities are. To expand Business relationships and confidence with personalized and caring services. Maintaining a liaison with clients/Agencies. To Visit clients on weekly basis. Recovery follow ups. Coordination B/W agencies and Ticketing team regarding ticket issuance matter/grievances. Correspondence with GDS provider for the issuance of IDs for newly boarded agencies. Other responsibilities according to the circumstances. All necessary related works. Polanis (Pvt) Ltd. (Industry Sales Department/B2B) Business Development Manager (Industry Sales) Oct 2015 - Feb 2016 (4 months) Karachi, Pakistan Polanis Travels provides B2B services in the Market. Business Development Manager. In This Organization My main duties & responsibilities are. To expand Business relationships and confidence with personalized and caring services. Maintaining a liaison with clients/Agencies. To Visit clients on weekly basis. Recovery follow ups. Coordination B/W agencies and Ticketing team regarding ticket issuance matter/grievances. Correspondence with GDS provider for the issuance of IDs for newly boarded agencies. Other responsibilities according to the circumstances. All necessary related works. Sonya Travels (Pvt.) Ltd. Counter Supervisor Dec 2014 - Sep 2015 (9 months) Karachi, Pakistan Sonya Travels provided B2B services in the Market and deals in Industrial sales. In This Organization My main duties & responsibilities were. Prompt and Polite customer dealing on Counter/emails/telephones. Maintaining a liaison with clients even when there is no current Business. Developing Business relationships and confidence with personalized and caring services. Ticketing &Reservations of all airlines, of all sectors. Reservations on Phone and emails from Agents/Clients. Work on Market fares of the most frequently used airlines, To correspondence for ad hock with airlines for groups. Preparation of Visa/Tour documents. To provide technical support to the counter staff. Recovery follow-ups. Other responsibilities which management assigned. All necessary related works. Invoice Handling. Quality Aviation Pvt. Ltd. Sep 2011 - Nov 2014 Senior Travel Consultant/Implant Officer (3.2 years) Karachi, Pakistan Quality Aviation is an official member of the Carlson Wagonlit Travel Partner Network and Operates as a partner in Pakistan. In This Organization My main duties & responsibilities were. Making reservations using Reservation Systems ABACUS/Amadeus. Providing Customer support services to corporate clients for LHE-ISB-KHI Offices as well Promotion of value added services offered by the Company/airlines. Answering of queries by Emails to corporate clients. Consultancy and proceeding for Visa obtaining. Invoice handling. To issue domestics & International tickets. To work on Fares. Preparation of visa documents. All necessary related works. Gerrys HRG (Hogg Robinson Group) Feb 2009 - Sep 2011 Implant Officer (2.6 years) Karachi, Pakistan The worldwide network that provides a range of corporate services which add real value to our clients’ travel expenditure. In This Organization My main duties & responsibilities were. Making reservations using Reservation System ABACUS/Galileo. Providing Customer support services to Proctor & Gamble Company at their company. Promotion of value added services offered by the Company. To Email and queue for Limousine Service and Stop over paid by airlines. Answering by Email and chat service. Comprehensive support, Assistance, consultancy on various products and services offered by different Airlines to Customers. Consultancy and proceeding for Visa obtaining. Using Queues and Complains Management System. Invoice handling. To issue tickets domestics & International To work on Fares. All necessary related works. ETIHAD AIRWAYS Oct 2007 - Sep 2008 Reservation & Ticketing Agent (11 months) Karachi, Pakistan The Airline was a National flag carrier of UAE In This Organization My main duties & responsibilities were. Making reservations using Etihad Air Ways Reservation System AMADEUS. Providing Customer support services to Etihad Airways passengers via In-bound and Out-bound calls. Promotion of value added services offered by the national flag carrier of UAE. To take action on Travel Agent’s PNR according to the policy. To Email and queue for Limousine Service and Stop over Connection Stay at the cost of Air Line to relevant Stations. All necessary related works. NCR/PIA Contact Center Customer Services Representative/Travel Consultant The Contact Center works on behalf of Pakistan International Air lines. In This Contact Center My main duties & responsibilities were. Sep 2003 - Sep 2007 (4 years) Karachi, Pakistan Responsible for the handling of shift wise tasks, smooth running of operations and prioritization of daily task. Handling the queries to inform passenger’s regarding their reservation’s need any further changes. Responsible for providing quality services to PIA customers. Customer interactions through email chat and call with local and international customers. Handling the Complaint Management System, closing complaints and responding to customer queries. Training of new employees for the department. Shift supervision for the entire inbound department when needed, managing around 40 agents at a time. Responsibilities included managing all customer queries regarding fares inquiries, schedules and reservations requirements. Making reservations using PIA Reservation System SABRE. All necessary related works.