Syed Fatik Ali

I am a results-driven Customer Support, Recruitment, and Account Management professional with over 3 years of experience delivering exceptional service, building strong client relationships, and enhancing business performance. Throughout my career at leading firms like RexGate Consulting, Abacus Consulting, and Axis Recruitment, I have consistently added value by improving customer satisfaction, streamlining processes, and supporting company growth.

My strengths lie in Customer Relationship Management (CRM), conflict resolution, communication, time management, and cross-functional collaboration. I take pride in resolving complex customer issues with empathy and efficiency, nurturing client trust, and contributing to business success through strategic account management. I bring the same high standards of professionalism, dedication, and results-oriented mindset. Whether you need a proactive customer service specialist, a meticulous recruiter, or a skilled account manager, I am committed to helping your business thrive by delivering excellence in every interaction.

Key Strengths:

• 98%+ first-contact resolution rate in customer support roles
• Proven track record of increasing client retention and satisfaction
• Expertise in CRM systems, scheduling, communication, and team coordination
• Certified in Serving Customers through Chat and Text, and Handling Abusive Customers (LinkedIn Certifications)

I am ready to bring my passion for customer excellence and operational efficiency to your team. Let’s work together to build lasting success!