Syed Babar Ali

BABAR ALI VIRTUAL PROJECT & BUSINESS SUPPORT ASSISTANT CORE SKILLS PROFILE • Virtual administrative support, task coordination & executive assistance • Appointment setting, calendar management, follow-ups & client scheduling • Project tracking, milestone monitoring, KPI reporting & task delegation • Reliable and detail-oriented Virtual Assistant & Project Support Specialist with 5+ years of remote experience across cybersecurity, IT, real estate, and construction. Strong background in appointment setting, remote coordination, requirement gathering, documentation, and project tracking. Skilled at managing communication, supporting executives, preparing structured reports, and keeping workflows organized. Comfortable working in fast-paced virtual environments using tools like Google Workspace, Microsoft 365, Trello, Monday.com, ConnectWise, Slack, and Zoom. Business analysis: requirement gathering, workflow review & gap identification • SOP development, process documentation & version control • Data management, reporting & dashboard preparation • • Client communication, onboarding/offboarding & access provisioning. Technical writing, meeting notes, status summaries & structured updates TECHNICAL TOOLS • Google Workspace (Docs, Sheets, Drive, Calendar), Microsoft 365 (Excel, Word, Outlook, Teams) EXPERIENCE VIRTUAL PROJECT & BUSINESS SUPPORT ASSISTANT Aurora InfoTech LLC – Ind. Contractor | Sep 2021 – May 2025 • • • • • • • • HubSpot CRM, Zoho CRM, Salesforce (Basic), Calendly, Google Calendar, Outlook Calendar • Trello, Monday.com, Jira, Smartsheet, ConnectWise • Lucidchart / Draw.io (Process Mapping & Workflows), Excel / Sheets (KPIs, Dashboards, Reporting) • • Slack, Zoom, Microsoft Teams • • EDR Platforms, RMM Tools, Compliance Scorecard, Ticketing & Incident Logging Systems • EDUCATION Provided virtual assistance, appointment scheduling & communication support for cybersecurity and IT teams. Coordinated project workflows for compliance frameworks (CMMC, HIPAA, NIST CSF). Gathered requirements, maintained project trackers, dashboards & weekly KPI reports. Supported onboarding/offboarding: system access, documentation handover & structured file setup. Communicated with clients for updates, follow-ups, scheduling & documentation collection. Prepared client-facing materials: project summaries, audit evidence trackers & risk updates. Assisted with SOP writing, incident logging & document version control using PM tools (Monday, Trello, ConnectWise). VIRTUAL OPERATIONS & APPOINTMENT ASSISTANT Confidential U.S. Client | Jan 2019 – Aug 2021 • • • Managed appointments, schedules, reminders & follow-ups for a real estate operations team. Maintained transaction pipelines, timelines & performance dashboards in Excel/Smartsheet. Coordinated with clients, vendors, and internal teams to ensure timely documentation. Prepared weekly performance reports and KPI summaries for leadership. Managed structured file organization, folder systems, documentation intake & secure access control. Handled email communication, updates, tracking sheets & operational notes. Bachelor of Science in Information Technology -) CONSTRUCTION SUPERVISOR / CAD OPERATOR SKAFS International | Aug 2016 – Oct 2018 NCB&A – Lahore, Pakistan. • Diploma of Associate Engineering – Civil Technology -) GCT– Lahore, Pakistan. REFERENCE Available upon request • • • Coordinated with engineers and site teams on construction workflows and reporting. Created AutoCAD drawings (plans, elevations, sections). Monitored layout accuracy, safety compliance & daily progress. Supported estimation, procurement planning & documentation.