Syed Arshad Ali Shah

SYED ARSHAD ALI SHAH Address: Kahuti Bazar, District Bagh Azad Kashmir Pakistan P/O Box 12500. Contact: -/- Email-Objective Highly experienced and multilingual professional with seven years of residency in Australia, encompassing security, business management, and production engineering roles. Proficient in handling customer interactions in both Australian and Pakistani contexts. Currently excelling in a Patient and doctor Caller role at MTBC/ Care Cloud Billing Contact Centre, specializing in patient and insurance communication for Fox Rehabilitation, a nationwide inhouse therapy services provider In USA. Skills: Microsoft Word, Excel, PowerPoint, Different CRM, Team-oriented, Engaged, and Highly Collaborative, Ability to prioritize tasks and organize workflow EDUCATION/TRAINING /CERTIFICATES  Certificate ii in Engineering Production Technology DNA Kingston Training Perth Australia  Business Management World College Group Perth November 2012  Security Operations - Security and Protective Services Valiant Tanning Perth February 2012  High School Diploma Govt High School Harighel Bagh Azad Kashmir June 2006  Licensed Security Officer and Crowed Controller License no 42477  Certificate IV in Business World College Group Perth Australia  Certificate ii in security Operations from Valliant Training Perth Australia  Certificate in Crowed controller Valliant Training Perth Australia  Work safely in construction Industry Valiant Training Perth Australia  Eyes on street Western Australia Police  Provide Senior First Aid Training from Experts course Perth Australia  Provide cardiopulmonary resuscitation From Training Experts Perth Australia  Responsible Service for Alcohol Training From Experts Perth Australia  Service with Smile Australian Hotel Association  Disaster Management skills Training by NDMA Islamabad  Community Mobilization skills Training from NRSP Azad Kashmir  English Language Skills certificate from English Language Institute Islamabad  Basic Computer and IT Skills from Pioneer Technologies Islamabad Pakistan Work Experience: Client Service executive (Feb 2020 to onwards) at Care Cloud MTBC Headquarter in New Jersey, USA Regional Office Bagh Azad Kashmir Pakistan Responsibilities:  Inbound & Outbound Support - Answer inbound & outbound inquiries coming through Mainlines, cases, or email addresses with US-based customers, insurance and patients      Handle patient complaints/ concerns, and provide appropriate solutions and alternatives within the time limits. The follow-up to ensure the resolution Communicate with Patients via tickets, emails, and calls to assist them with all types of queries. Ability to multi-task, prioritizes, and manages time effectively. Understanding and helping to meet the targets and aims of the client. Protect assets from unauthorized access, disclosure, modification, destruction, or interference Production Manager: Descon Engineering at Memond Dam KPK Pakistan (March 2018 to Jan 2020) Responsibilities:        Enforce health and safety precautions, Organizing workflow to meet specifications and deadlines Monitor production to resolve issues Supervise and evaluate performance of production personnel (quality inspectors Determine amount of necessary resources (workforce, raw materials etc.) Ensure output meets quality standards Report to upper management Operations Manager: Black Diamond protection Perth, Western Australia (Dec 2015 to Jan 2019) Responsibilities:  Prepared annual budgets with controls to prevent overages and minimize unnecessary waste.  Devised processes to boost long-term business success and increase profit levels.  Implemented ticket tracking system and worked with team to create customized system for improved tracking and logging of work issues.  Advanced productivity KPIs by leading trainings on procedures and safety practices.  Reviewed shift reports to understand current numbers and trends.  Investigated and resolved departmental non-conformances. Security Supervisor Evs Group Security: Perth, Western Australia (May 2015 to September 2016) Responsibilities:  Developed improved training methods with focus on public safety and officer awareness.  Analyzed and investigated incidents alongside functional management and security supervisors.  Advised security team and conducted investigations of significant threats and loss or misappropriation of assets.  Screened vendors and contractors before granting access to restricted areas within Premises. Internship Mechanical Technician at BHP Billiton Kalgoori site Perth Western Australia HOBBIES Tracking, planting trees, Bike riding, off road driving VOLUNTEER WORK Team Member Search and Rescue operation in earthquake 2005 AJK Pakistan Provide food and shelter by NRSP & PPAF earthquake2005 affected areas of Pakistan. Worked as security analyst at Australian Election commission polling stations Collect Donations for Devastating flood victims 2022 in Northern Pakistan Participate in billion Tree Tsunami KPK Pakistan 2019. References: Will Provide upon Request