Syed Ali Taha Naqvi

SYED ALI TAHA NAQVI - • https://www.linkedin.com/in/syed-ali-taha-naqvi/ •-Flat No 206, 2nd Floor, Rizwan Terrace, Sadaat-e-Amorha Society, scheme 33 Gulzar e Hijri, Karachi. IT Support Officer with 12+ years of Experienced IT Support Technician with a background in SAP management, administrative support, and data analysis. Skilled in managing IT infrastructure for a 5-location pharmacy and coordinating with a digital marketing agency to drive a 40% increase in online engagement. Expert in graphic design, developing premium marketing materials that resulted in a 35% enhancement in brand recognition. PROFESSIONAL EXPERIENCE AUGUST 2024 – PRESENT Digital Solutions & IT Coordinator| Almurtaza Machinery Co. (Pvt.) Ltd. | Karachi • • • • • • • Managed and optimized the company website for seamless functionality and user experience. Created social media campaigns, designed posts, and enhanced online engagement. Designed digital and print materials, including newsletters, calendars, and banners etc.. Installed, configured, and trained clients on Shima Seiki textile machine software. Provided IT support for network maintenance and server troubleshooting. Coordinated with printers to ensure timely, accurate production of marketing materials. Supported exhibitions by designing materials and engaging with customers. JULY 2021 – AUGUST 2024 IT Officer | Supermed Pharmacy | Karachi • • • • • • • Oversee and maintain IT infrastructure, ensuring optimal performance and security. Collaborate with digital marketing agency to align technology solutions with online presence. Deliver technical assistance and training to staff. Implement process improvements to enhance efficiency and productivity. Develop and enforce IT policies and best practices. Consult with external IT service providers for seamless integration and issue resolution. Supervise websites, social media platforms, and digital marketing campaigns. JAN 2012 – PRESENT Freelancing | Fiver, Upwork | Freelancer • • • • • Design high-quality posters, banners, and social media posts. Develop graphics and layouts for online advertisements. Edit and enhance photos for visual presentation. Create unique card designs for various occasions. Execute multiple design projects and meet deadlines. SEPTEMBER 2017 – JUNE 2021 Senior Office Assistant on SAP | Dalda Foods Limited | Karachi • • • • Manage SAP-related tasks, including data entry and report generation. Coordinate administrative support, including scheduling and correspondence. Ensure accurate documentation and record-keeping. Facilitate communication and coordination between departments. OCTOBER 2014 – AUGUST 2018 Backend Officer (Wireless Department) | Pakistan Telecommunication Company Ltd. | Karachi • • • • • Resolve technical support for wireless-related issues. Troubleshoot and resolve customer complaints. Maintain records of customer interactions and resolutions. Collaborate with various departments for seamless service delivery. Participate in training programs on wireless technologies. SKILLS • SAP Management • Technical Support & Troubleshooting • Data collection & Reporting • Graphic Design & Digital Marketing • Project Management • Budgeting & Cost Control • Stakeholder Coordination • Process Optimization • Training & Development • Adaptability & Flexibility • Team Collaboration • Customer Service Excellence • Continuous Learning & Improvement • Multitasking & Prioritization • Proficiency with Project Management Software • Conflict Resolution • Public Speaking • Adobe Creative Suite (Photoshop, Illustrator) • Canva • Typography • Motion Graphics and Animation • Photo Editing and Retouching • Visual Communication PROFESSIONAL ACCOMPLISHMENTS • • • • • Improved pharmacy’s operational efficiency by 25% and customer satisfaction by 30%. Increased online engagement by 40% and e-commerce sales by 20%. Upskilled 80% of pharmacy staff through technical training programs. Reduced data entry errors by 15% and improved report generation turnaround by 20%. Boosted brand awareness by 35% and lead generation by 25%. EDUCATION • Bachelor of Science in Telecommunication Indus University, Karachi, PK • HSC (Pre-Engineering) Jama Milia Govt. Degree College, Karachi, PK • SSC Science (Computer) Muhammad Ali Jauhar Academy, Karachi, PK CERTIFICATIONS • • • One-year diploma in Graphic Designing (Macromedia (Flash Mx), Photoshop and Illustrator) Computer and Information Technology (CIT Course) MS Office Suite COMPUTER SKILLS • Windows Operating Systems • Microsoft Word, PowerPoint, Excel • CRMs • Shopify • Canva • Google workspace LANGUAGES • • Urdu English ACTIVITIES • Literature • Environmental conservation • Art • Gym • Travel