Syed Ahmad Abdullah

SYED AHMAD ABDULLAH Customer Relations Officer --Sabzazar, Lahore, Pakistan Summary A Cold/Warm Caller with a diverse range of skills having an experience of more than 2 years in Tele Sales / BPO / Call Center Industry and in B2B / B2C Projects as well. Love to fabricate strong relationship with Customers / Consumers, leads and always do one's utmost to resolve concerns/queries instantly. I have become sales expert with in a little time. As a Critical Thinker, I have completed multiple tasks with in a targeted time frame using my Excellent Communication Skills and achieved Top Agent of the month numerous time. I have also worked remotely with inbound as well as outbound sales center that actually boosted my Interpersonal Skills. - More focused in closing the sales instead of re-scheduling. - Detailed oriented and always complete the targets. - Leads Generation to Closer. - Tech Savvy; happy to use different softwares. - Goal oriented with consistent in work. - Always be happy to give solutions to my clients. - Always go an extra mile to close the sales. If you are fed up with immature leads, give me a chance to get them matured. Hiring me would never feel you regret. Available for full time work in any time zone. Skills • Appointment Making • AT&T/Spectrum Top Closer/Seller • B2B / B2C Calling • Call Handling • Cold/Warm Calling • Critical Thinker • Customer Relationship Management • Customer Services Operations • Customer Success Management • Inbound Call Handling Skills • Lead Generation • Outbound Marketing • Phone Based Sales • Sales Pitching • Telesales Experience Customer Relations Officer Elite Techlogix, Lahore, Pakistan Oct 2022 - Dec 2022 Started working in Elite Techlogix in B2C Project of Real Estate. Later on, I also worked in B2B Projects as well. - Used to call to the owners of the houses, located in US, collect the relevant data from them and than listed and send directly to the client. - In B2B, I reah to the Business Owners to set an appointment of my manager, by convincing them. - Generate leads from dead leads and give business to the company. (CSE) Customer Sales Executive Techknocx by Best Mindss, Lahore, Pakistan Dec 2021 - Sep 2022 Started working as a TSR in Techknocx by Best Mindss. With in 1 month, got a position as a closer on the floor. Acheived Agent of the Month award numerous times. Build a team of 8 members under me, trained them with product knoweldge and wrote a worthy script for making sales in a easy way for freshers. Polished my skills to reach as a team lead with intellectual mindset. Internee (Technical Writing and Data Entry) WS Outsourcer, Lahore, Pakistan Nov 2019 - May 2020 I used to call the customers to collect their data in a distort format and compile it in a described way to make ease for our resume writers. Learned professional resume writing of all career levels. Transferred data accurately from paper formats into computer files or database systems. Verified data by comparing it to source documents. Identified data collection errors and report those to the relevant staff member. Created sheets on computer with large numbers of figures without mistakes. Self-Employed Home Tutor, Lahore, Pakistan May 2018 - Apr 2019 - Taught 3 and 4 Grade Beaconhouse students. Researched and developed many resources while tutoring, including worksheets and lesson plans. - Assisted students on their assignments for basic understanding and reviewed mistaken questions to prepare for preventable errors. Contacted parents in order to arrange the tutoring session and inform them of the students’ progress. Education University of the Punjab 2026 Bachelors in Law Law Projects Customer Onboarding Services - Being as a Team Lead, our target was to complete 50 sales in one month with a team of 10 agents. - We got a target of 50 sales in one month. As a team lead I did complete the project in 20 days and I personally closed 15 sales. Languages Punjabi Intermediate Urdu Expert English Expert