SYDNI
SHADDOCK
-
-
Schenectady, New York
linkedin.com/in/sydnirshaddock
SUMMARY
Dedicated professional with demonstrated strengths in customer service, time management, and trend tracking. Good at
troubleshooting problems and building successful solutions. Excellent verbal and written communicator with a strong background in
cultivating positive relationships and exceeding goals.
SKILLS
Copywriting
Service Quality
Guest Relations
Human Services
Community Outreach
Assistant Positions
Project Management
Case Documentation
Administration
WORK EXPERIENCE
AM LLC • Remote (in VT)| Contact Tracer & Case Analyst • May 2021-Dec 2022
Client Needs Assessment
MS Office
Google Suite
Coordinated ELR from health facilities, investigating COVID-19 tests and facilitating travel tracking.
Streamlined workflows and resolved issues.
Recorded symptoms in NEDSS for tracking spread and recovery.
Supported COVID-19 response by communicating with facilities.
Demonstrated initiative and teamwork.
As a Contact Tracer (May 2021-June 2021), guided quarantine and documented symptoms for containment and recovery.
Tatu Tacos & Tequila • Saratoga Springs, NY|
Manager & Food Server • July 2019-June 2020
Mastered restaurant recipes, preparation methods, and ingredient requirements.
Orchestrated restaurant opening and closing procedures, optimizing operations.
Exhibited extensive menu knowledge, instructed new hires, and upheld station supplies.
Effectively addressed conflicts and customer concerns with professionalism.
Upheld cleanliness, safety, and compliance with food handling standards.
Offered swift service, personalized customer attention, and detailed menu explanations.
Operated POS systems for order coordination and payment processing.
Mercy Connections • Burlington, VT|
Social Justice Intern • Feb 2019- June 2019
Collaborated positively with peers and other staff members to maintain a friendly, supportive, and cooperative work atmosphere.
Volunteered as part of social justice initiatives to help incarcerated women through mentorship projects
Witnessed the growth and development of clients through drug court programs that allowed them to advocate for themselves
Pauline’s Cafe
• South Burlington, VT| Bartender & Food Server • Oct 2016–June 2019
Supervised guest service in high-volume settings, maintaining composure under pressure.
Ensured alcohol regulation compliance and operated POS systems efficiently.
Regulated bar inventory, cleanliness, and stock levels to minimize waste.
Provided exceptional customer service and crafted specialty cocktails.
Collaborated with wait staff, supervised service quality, and ensured responsible alcohol consumption.
Le Pain Quotidien
• New York, NY| Assistant General Manager, Service Manager, Food Server & Barista • April 2014–Aug 2016
Set high standards for guest relations, restaurant cleanliness, and employee morale.
Achieved operational, financial, and customer service targets consistently.
Coached 15+ employees, fostering a positive culture of employee empowerment, job satisfaction, and teamwork.
Oversaw day-to-day operations, including recordkeeping, payroll administration, and accounts payable.
Efficiently maintained the point-of-sale system and coordinated work schedules, prioritizing optimal employee coverage.
Led team members through training and motivation to ensure consistent product quality.
Conducted regular inventory counts, remaining fully compliant with safety standards and regulations.
Addressed customer issues diplomatically.
EDUCATION
Associates of Science- Human Services
Community College of Vermont •-
Language
English • Fluent (Native)
