hello!
--
www.sydneystewart.co
about me
Freelance consultant and virtual assistant with 17 years
experience, focusing on establishing excellence in
operation and service. Passionate at identifying operational
inefficiencies and seamlessly integrating new strategies
and procedures that impact the bottom line. Possesses the
skills needed to maintain existing customer relationships
and to work with prospective customers. Performance
driven with a track record of client satisfaction.
professional experience
Independent Contractor
February 2019 - Present
Consult clients on creating business plans, obtaining business
funding, and marketing strategies.
Direct all organizational operations, policies, and objectives to
maximize productivity and returns.
Analyze complex scenarios and use creative problem-solving
to turn challenges into profitable opportunities.
Director of Marketing & Events, KGR Group
May 2016 - February 2019
Planned and implemented various marketing campaigns,
loyalty programs and events geared towards raising customer
retention.
Created concept and content for email, digital, outdoor, and
social media ads.
Increased social media followers and engagement by 65%;
increasing sales by $26,300.
professional experience continued
General Manager, Rise Pies
February 2015 - May 2016
Key player in the development of employee training program
used company wide
Responsible for changing key food safety standards ensuring
all food safety rules and regulations were met.
Increased customer satisfaction from less than 60% to over
90%, by developing individual training plans for all employees.
Restaurant General Manager, Pilot Travel Centers
October 2010 - February 2015
Developed highly empathetic client relationships and earned
reputation for exceeding sales goals.
Increased store sales by 12% by implementing new customer
service strategies.
Maintained lowest employee turnover rate in district for 2 years.
Consistently exceeded daily sales goals by 10-25%.
education
Bachelor of Business Administration, Management
University of Memphis, 2007
additional certificates
ServSafe, National Restaurant Association
Quickbooks, Intuit
Organizational Behavior, Harvard Extension School
Service Excellence, Cornell University
