Sydney M.

PROFESSIONAL SUMMARY A talented Technical Specialist and Customer Service Representative displays extensive experience and proven ability to perform well with a team and individually. Additionally proven to provide honored customer service to build and maintain customer relationships. A skilled technical specialist with both strong diagnostic and troubleshooting skills. EXPERIENCE SYDNEY MOSES CONTACT M:-- APPLE SPECIALIST | SEPTEMBER 2019 - JANUARY 2020 The first person customers meet when they enter the store, guides them — advising, selling, and even setting up their new products Demonstrated consistent and comprehensive knowledge of Apple technology and applications Delivered exceptional customer service while maintaining a high degree of professionalism Serving as a mentor for facilitating training and on-boarding of new employees Consistently meeting product sales quotas Performed basic troubleshooting procedures on iOS devices Assisting in maintaining visual merchandising ASURION TECHNICAL EXPERT | AUGUST 2019 - OCTOBER 2019 SKILLS Data Entry Adaptability Multitasking Apple Mentor Proven Leader Self Motivated Positive Attitude Communication Highly Dependable Time Management Willingness to Learn Asset Management Skilled Problem Solving Planning and Implementation Exceptional Customer Service Hardware and Software Installations Ability to Keep Steady Pace in Fast Paced Environment Provides resolution to customer issues relating to equipment problems, including but not limited to operational, maintenance and repair aspects of equipment. Fixes smart phones by utilizing tools and processes to triage, determines most effective method to repair, then repairs the device. Engages with customers face to face daily who are in need of repair and triage and delivers an outstanding customer experience within a retail store. Meets or exceeds key performance objectives that include service and repair metrics as well as customer satisfaction goals. Performs various inventory tasks such as counting and monitoring inventory levels. Completes all coursework in curriculum path within the required timeframes including device certifications and required skill certifications. This includes initial coursework as well as ongoing monthly training. Complies with all operational policies and procedures. Complies with Asurion security requirements and background checks. STAGE FRONT TICKETS FULFILLMENT SPEACILIST | MAY2019 - JULY 2019 Assist the inventory team as needed Field phone calls and emails from prospective ticket buyers and representatives from Ticket Exchanges. Utilize inventory – management technology to confirm and complete orders Provide accurate, efficient, professional, and courteous service to Consignors, Brokers, Customers, and Ticket Exchanges. Communicate effectively with coworkers and customers regarding the status of an order, including any issues or discrepancies. SYDNEY MOSES PAGE 2 HARPDATA TECHNICAL SPECIALIST | SEP 2018 - FEB 2019 Analysis Feasibility Innovation Data Center Build customer based Perform data transfers Generate all new users Data entry and document scanning Managing controlled access hardware and software Strategy Asset management of all employee hardware Maintains efficient workflow by generating weekly reports Troubleshoot IT technical difficulties in a dual MAC/PC environment APPLE INC. TECHNICAL EXPERT | OCT 2016 - SEP 2018 Providing business support for business customers Performing physical repairs on all Apple mobile devices Ability to adhere to a schedule of customer appointments Serving as a mentor for facilitating training and on-boarding of new employees Troubleshoot and problem solve all forms of consumer computing technology Building, repairing & maintaining a strong professional relationship with customers Providing in store troubleshooting and assisted employees with internal store issues Maintain an in-depth understanding of systematic troubleshooting for MAC OS/iOS Delivered exceptional customer service while maintaining a high degree of professionalism Maintaining and updating support information and actions in the IT Ticketing system, including procedural documentation and relevant reports Worked with cellular carriers to provide wireless support partnered with Engineering and Failure Analysis teams to report trending failures/bugs FEDEX OFFICE PRINT & SHIP CENTER CENTER CONSULTANT | JUL 2016 - DEC 2016 Assists in the training of team members. Collates, sorts and organizes customer orders. Coordinates pick-up and delivery of customer orders. Provide leadership to team members on an assigned shift. Sets up complex orders and performs multiple tasks at a time. Takes customer order while providing multiple options and information. Operates the Point of Sale terminal (POS), handles financial transactions. Manages production flow to ensure all production orders are completed correctly and in timely manner. Demonstrates consultative behaviors to ensure friendly, polite, expert service is delivered to all customers. Completes required financial paperwork and may assist with financial reporting including daily sales, close-outs and bank deposits. Takes lead responsibility for digital imaging, scheduling and running printing production on full service orders, including finishing services and large job management. Assembles parcels and prepares goods for shipping by wrapping items in insulation, inserting items into shipping containers, weighing packages, and affixing labels to parcels. SYDNEY MOSES PAGE 3 THE UPS STORE ASSOCIATE | JAN 2015 - FEB 2016 Shipping Services: UPS Ground, DHL, USPS Perform general office administration functions Packing Services: Custom and Electronic Packaging Order general office supplies and equipment for facility Customer Service: Cashier, Sales of office supplies and packaging material Providing Small Business Solutions: Fax Services, Data Entry, Document Scanning, Printing Marketing and Business Material and House Accountant Program Mailbox Services: Monitored Priority Metered, Express and First Class Mail, Delivery and Signature Confirmations, Mail/package sorting and distribution THE UPS STORE ASSOCIATE | JULY 2014 - JAN 2015 Shipping Services: UPS Ground, DHL, USPS Perform general office administration functions Packing Services: Custom and Electronic Packaging Order general office supplies and equipment for facility Customer Service: Cashier, Sales of office supplies and packaging material Providing Small Business Solutions: Fax Services, Data Entry, Document Scanning, Printing Marketing and Business Material and House Accountant Program Mailbox Services: Monitored Priority Metered, Express and First Class Mail, Delivery and Signature Confirmations, Mail/package sorting and distribution EDUCATION FLORENCE HIGH SCHOOL HIGH SCHOOL DIPLOMA | GRADUATED MAY 2014