--https://www.linkedin.com/in/sybil-dimkpa/
SYBIL DIMKPA
Results-driven Customer success manager with a track record of developing strong client relationships and providing excellent
customer service. Capable of increasing income by strategically enhancing operational efficiencies, developing impactful training
efforts, and arranging cross-functional procedures. I have improved my writing and verbal communication skills, allowing me to
handle communications, create emails, and present professional documents with ease. I am skilled at using SaaS to automate
administrative procedures, such as project management systems, cloud storage platforms, and communication platforms. My
capacity to quickly adapt to new technology and understand new systems is one of my primary talents. I am skilled in
troubleshooting technical difficulties and providing remote help, ensuring that my clients experience little downtime and an
effective workflow. Capable of analyzing and refining business procedures, as well as developing client loyalty.
EDUCATION
Graduated 2018
Higher National Diploma in Civil Engineering, Kenule Saro-wiwa Polytechnic – Nigeria
EXPERIENCE
09/2022 – 08/2023
Customer Success Manager, Genesis Cinemas – Nigeria
Guide clients through the sales process and effectively move them to the support phase, developing personal ties and providing
timely valuable offers. Respond to urgent problems, take on various obligations, and build a mutually beneficial relationship with
customers through commercial and business growth, administrative activities, email management, phone sales, and assuring
customer satisfaction.
KEY ACHIEVEMENTS
❖ Optimize cross-functional procedures and boosting customer service capabilities, a team can increase team productivity by
25% and increase business income.
❖ Implementing extremely successful training sessions will increase first-call resolution rates by an astonishing 20%,
considerably increasing overall customer satisfaction.
❖ Set long-term objectives strategically, create thorough strategies for their implementation, and monitor their achievement to
ensure the organization's continued growth and profitability.
❖ Effortlessly coordinate business activities to fulfill corporate goals, generating an impressive 98% customer retention rate
through skillful problem-solving and the development of long-lasting client relationships.
03/2020 – 06/2022
B2B Business Development Executive, Laquish’a Enterprise – Nigeria
Prospecting and Lead Generation: led the identification and extensive research of potential B2B clients using a variety of
methods, including online research, industry directories, networking, and referrals. Sales and marketing technologies were
expertly used to nurture leads, resulting in a healthy pipeline of promising clients.
❖ Strategic Outreach and Engagement: Used a multifaceted approach to connect with potential B2B clients.
❖ Impactful cold calls were orchestrated using advanced ring central dialer techniques, while email outreach was orchestrated
using HubSpot CRM.
❖ Seamless showcased its full portfolio of products to important decision-makers like ministers and commissioners, and also
businesses like financial companies, and real estate enterprises.
❖ Effectively assessed client's needs, painstakingly screened leads, set up smart appointments, and expertly closed
agreements.
❖ Product Demonstrations: Created and delivered appealing virtual product presentations and demonstrations using
platforms to exceed customer's expectations.
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ADDITIONAL SKILLS
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Strong communication and
interpersonal skills to properly
engage prospects and create
connections.
Goal-oriented mindset with a
track record of accomplishing
or exceeding sales targets.
Excellent listening skills to
identify consumer demands
and develop solutions
accordingly.
LANGUAGE
ENGLISH — Proficient
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Business acumen and industry
understanding of client’s businesses
and delivering value-added insights.
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Self-motivated and disciplined
enough to work independently and
manage time well.
Adaptability and resilience to
prosper in a fast-paced and dynamic
sales environment.
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Proficiency in using remote selling
technologies and platforms, such as
video conferencing, CRM systems,
and sales tools.
Analytical and problem-solving
abilities to discover client pain spots
and suggest appropriate solutions.
Google Meet, Excel, Google
Sheets, Slack, Skype, Zendesk,
HubSpot, and more .
