Syarifah Munirah

SYARIFAH MUNIRAH BT SYED MOHD TAHAR 75/14 Jalan Belakang Masjid, Kg Teluk Muroh 32200 Lumut Perak. 16th April 1986 | 39 years old --PROFESSIONAL SUMMARY Accommodating Tourism Lecturer (Part-time) and seeking a position to enhance both personal and professional development in the Tourism field. A responsive and diligent educator with over three years of experience working in teaching and eight years of industrial experience in several Travel Agencies. Adept at teaching courses in travel agency management, transportation operations, and airfare and ticketing with certified Amadeus Training. Recognized for excellent active listening and interpersonal skills. Focused academic professional aiming to the fulfil Doctorate of Philosophy opportunity to apply for almost six years of academic experience with a certified Teaching Permit. Adept in creating an engaging curriculum and fostering student participation in-classroom and distance-learning environments. WORKING EXPERIENCES TOURISM LECTURER, September 2017 to Present SENTRAL College George Town, Malaysia  Part-time positions  Subjects teach are Travel Agency Management, Transportation Operations and Airfare and Ticketing.  Lectured classes of up to 25 students and 2 subject areas per semester.  Designed exams and other course content, including lecture material and writing assignments.  Advised students on academic paths and questions regarding course content.  Delivered physical and online [during situation of COVID] exam classes, resulting in 90 % pass rate for within 25 students. -------------------------------------------------------------------------------------------------------------ACCOUNT MANAGER, January 2015 to January 2017 AD Interact International Sdn. Bhd. Subang Jaya, Malaysia  The agency offered to handle the new concessionaire that been awarded to them from Malaysia Airport Holding Berhad for the East Coast Airports. There were Sultan Ahmad Shah Airport Kuantan, Pahang, Sultan Mahmud Airport Kuala Terengganu, Terengganu and Sultan Ismail Petra Kota Bharu Kelantan.  The job scope was doing sales and marketing in order to get clients to buy the advertising sites at the airports. Besides that, been handle the production of the advertising once clients confirm the order.  Negotiated prices for products and freights to decrease overall costs.  Communicated with customers as soon as issues arose to immediately determine resolution before problem escalated.  Worked with designers and production staff to create high-quality and brand-specific adverts.  Managed state event of Visit Terengganu in 2017  Handle Very Important Person [VIP] in specific ground arrangement for Arab Travel Mart in Dubai on 2016. -------------------------------------------------------------------------------------------------------------- SENIOR TOUR OPERATOR, December 2013 to December 2014 Within Earth Holidays Kuala Lumpur, Malaysia  Focused handle the inbound arrangement in B2B online systems and ground arrangement for Middle Eastern market. Been exposed in the back office when it was related to XML Partners  Utilized the B2B online system to process up sales daily with zero error.  Achieved high levels of client satisfaction, utilizing B2B software to compile travel itineraries to client specifications. -------------------------------------------------------------------------------------------------------------TOUR COORDINATOR, April 2010 to November 2013 Mayflower Acme Tours Kuala Lumpur, Malaysia  Handling customize inquiries from Europe Agents especially from Spain. Been assigned to handle important agent from Middle East and became a pioneer to develop the Indonesia market. The arrangement consists of domestic flight ticket, hotels, tour and transportations.  Consistently documented all tour details and incidents occurred, recording ‘issues that require follow-up.  Effectively dealt with emergencies, such as flight delay and miss flight, providing prompt resolution. -------------------------------------------------------------------------------------------------------------TOUR COORDINATOR, October 2008 to March 2010 Skyzone Travel & Tours Kuala Lumpur, Malaysia  Handling for Inbound Department Operations.  Handle enquiries from overseas agent in Indonesia and Middle East SKILLS EDUCATIONS           Teamwork Organization skills Excellent in presentation skills Ability to work well with a range of people MS Office (Word, Excel, Power Point) Intermediate Excellent in written and verbal communication skills Expertise in Travel Agency - Inbound Department Operations Teaching Permit in Travel, Tourism and Leisure Certificate of Completion Amadeus Basic Ticketing Certificate of Completion Getting Started with Fares and Pricing University of Technology Mara [UiTM], Selangor, Malaysia Master in Tourism Management  Thesis: “Behavioural Intention and Tourism Destination Image Comparison of Printed and Digital Ads”  Graduated with 3.36 CGPA on October 2017  Majored in Travel Marketing Management -------------------------------------------------------------------------------------------------------------University of Technology Mara [UiTM], Selangor, Malaysia Bachelor Degree in Tourism Management  Graduated with 3.14 CGPA [second class upper] on October 2008  Majored in Travel Management Services.  Minored in hotel and F&B operations.  Presidents club of Seroja Adventure Teams [SAT] -------------------------------------------------------------------------------------------------------------- Perlis Matriculation College, PMC Arau, Perlis Certification in Accountancy  Graduated with 2.75 CGPA on March 2005  Majored in Business and Accounting -------------------------------------------------------------------------------------------------------------Sekolah Men. Keb. Dr. Burhanuddin (SMKDB) Taiping, Perak Sijil Pelajaran Malaysia, SPM  Grades 3A, 1B, 5C, in 2003  School Represented for curriculum Kadet Remaja Sekolah (KRS) in District Level of Marching Competition, School REFERENCE Ms. NorHafizah binti Mohd Head of Programme School of Tourism and Hospitality Tel no:- ext.115