Syamraj K

Syamraj K Chennai, Tamilnadu, India | Email ID: -| Mobile: - Linkedin : https://www.linkedin.com/in/syamrajk/ Experienced Professional Freelancer with a demonstrated history of working in the internet industry. Skilled in eCommerce, Customer Relationship Management (CRM), People Management, Contact Centers, and Management. Strong media and communication professional with a Bachelor's Degree focused in Computer Applications. Work Experience Total Work Experience : 12+ Years of Experience 1. Freelancer in Upwork (Feb 2016 – Present) Proven abilities across multiple domains like ecommerce Site Management, Server Monitoring, Customer Support & Supervision. Over the course of my freelance career, I've held a range of dynamic roles that have allowed me to cultivate a diverse skill set and excel in various domains. My tenure as an eCommerce store support specialist enabled me to leverage my proficiency in online platforms, ensuring seamless operations for multiple stores. I further excelled as a Supervisor, leading eCommerce Product listing and Support teams. Through effective leadership, I facilitated efficient workflows, optimized product listings, and fostered a cohesive team environment. In the area of customer support, I have proven my versatility by excelling in Chat, Email, and Phone interactions. Collectively, my freelance journey has equipped me with adaptability, leadership prowess, and a profound understanding of customer-centric operations. 2. Duration : Oct 2014 to Jan 2016 Company : iOPEX Technologies Designation : Team Manager Responsible to drive and meet Financial and Client metrics for the program. Directly involved in goal setting, process and performance management of the program. Conducting Team Meeting & Feedback sessions to keep the team on track Managed Work Force & Ensured team's adherence to schedule Responsible for screening the candidates for hiring both on Technical & Soft Skills Conducting TNA for Performance Improvement and worked with L & D Department Conducting performance appraisal for the team. Training and development of team Motivation, leadership for a team and developing future leaders. Managed & driven performance of two team in Chennai & Manila for Bigcommerce Client Improved the NPS of the team from low 20s to high 70's and maintained it for 6 months consecutively 3. Duration : March 2014 to Oct 2014 Company : iOPEX Technologies Designation : Sr. Team Lead Responsible to drive and meet Financial and Client metrics for the program. Conducting Team Meeting & Feedback sessions to keep the team on track Managed Work Force & Ensured team's adherence to schedule Responsible for screening the candidates for hiring both on Technical & Soft Skills Conducting TNA for Performance Improvement and worked with L & D Department 4. Duration : March 2013 to March 2014 Company : iOPEX Technologies Designation : Sr. Performance Analyst Part of the Operations Excellence Team & worked actively been involved in process improvement across the organization, Roles & Responsibilities Performance Management - Formulated and driven multiple Process improvement & Agent Development programs Transition Management - Transitioned & Implemented Projects from scratch until BAU MIS & Business Analytics - Worked as a part of MIS Team, actively involved in Creation & Circulation of multiple BI Rich Reports 5. Duration : Feb 2012 to March 2013 Company : iOPEX Technologies Designation : Quality Analyst / Acting Lead Plan, schedule, conduct, report and close assigned audit activities across the organization in Chennai & Manila sites to ensure that team is adhering to regulations/guidelines, customer requirements, SOPs and project specific guidelines/instructions. Conduct quality assurance activities and projects for clients according to requirements and established timelines scheduling, conducting, reporting, and closing audits. Assist in preparation and review of corrective action plans. Represent quality assurance program on customer and project teams under the direction of more senior QA staff. Document and report quality and compliance issues to QA management according to required timelines. Assist in hosting customer audits, mock regulatory inspections, and regulatory facility inspections etc. Assist in preparation and review of corrective action plans associated with customer audits Create / Update Quality Monitoring Forms for New / Existing Projects 6. Duration : Jan 2011 to Jan 2012 Company : iOPEX Technologies Designation : Technical Support Engineer Installation, Uninstallation & Troubleshooting of Windows Operating Systems Installation, Uninstallation & Troubleshooting of Software’s Troubleshooting all types of PC related to issues. Troubleshooting End-user issues relating to Windows Operating System. Malware removal using Process Explorer, Autoruns, GMER, TDSSkiller and Cramz tools. User rights and permission, disabling and enabling accounts, file and folder permissions. WMI related problem Fix. Effective use of Event viewer. 7. Duration : Oct 2010 to Jan 2011 Company : Support.Com Designation : Solution Engineer Installation, Uninstallation & Troubleshooting of Windows Operating Systems Installation, Uninstallation & Troubleshooting of Software’s Troubleshooting all types of PC related to issues. Troubleshooting End-user issues relating to Windows Operating System. Malware removal using Process Explorer, Autoruns, GMER, TDSSkiller and Cramz tools. User rights and permission, disabling and enabling accounts, file and folder permissions. WMI related problem Fix. Effective use of Event viewer. 8. Duration : Feb 2010 to Sept 2011 Company : Sutherland Global Services Designation : Technical Support Engineer Support for end users in troubleshooting issues relating to Windows Operating Systems: Win XP, Win 2000, Win Vista, Win 7etc. All types OS related issues Installation of software and drivers, Virus / Malware / Root kit Removal Configuring Routers, Modems & Home Networks System Optimization & Tuning PERSONAL SKILLS Comprehensive problem solving ability. Good verbal and written communication skills and ability to deal with people. Quick learner with ability to work under pressure and meet deadlines. PERSONAL DETAILS Date of Birth:- Languages Known: English, Hindi, Malayalam, Tamil, Telugu Nationality: Indian Declaration I hereby declare that all the information furnished above is true to the best.