Swetha

 SWETHA KESARIPh. No: - D/o late. Gopal Kesari E-mail:-H; No :1435/10/1 JK Colony, East Kakatiya Nagar Malkajgiri, Hyderabad 500047 CAREER OBJECTIVE To attain the peak of success with my hard work and potential in shortest possible time. To yield better work prospective to the organization, and a competitive working environment to my subordinates with full encouragement and whole-hearted participation. EDUCATIONAL INFORMATION . DIPLOMA (Electronics and Communications 2013 –2016) in Samskruthi College of Engineering and Technology,2nd shift polytechnic from State Board of Technical Education and Training. SSC (2013) In St. Sai Grammar High School, Neredmet From Secondary School Education Examination Board With 85.44%. TECHNICAL SKILLS Operating System : MS Windows. Office Packages: MS Office Word, Excel & Power Point. HOBBIES Reading Novels Watching Cartoons SIGNIFICANT STRENGHTS Show commitment and dedication towards the work i do. Unmatchable communication skills in written and verbal both Ability to produce the best result in pressure situations. Flexibility and adaptability. Punctuality WORK EXPERIENCE Worked At Tata Business Support Services Ltd, Vijaya Sai Tower’s, Kukatpally. As a customer Service executive for the Loyalty Travels Process from 9th Sep 2016 till 12Sep 2017. Key Responsibilities Supporting customers by monitoring E-Mails and provided feedback. Attending escalation calls apart from taking normal calls. Maintain Composure and Patience In face of Difficult Customer Situations Adhering to the schedule as prescribed by the TL WORK EXPERIENCE Worked At Tech Mahindra, Info city, SEZ2, Hitech City As a Technical Support Associate for Verizon Process From 14th Sep 2017 till 31st Aug 2019. Key Responsibilities Providing technical customer focused IT support, with high quality scores and minimum errors, whilst ensuring excellent customer satisfaction. Independently resolving complex, break-fix issues; solving user problems via phone/mail support. Diagnosing remote customer issues and recommending the best plan of action to address the same. Following escalation procedures when appropriate to resolve processing problems and user problems in a timely manner and meet service levels and other standards. Conveying the Client Requirements to the Team with Regards to the Process. Developing & maintaining professional relationships within the organization & with customers. Ensuring company guidelines and policies are adhered to, while handling customer complains/queries. WORK EXPERIENCE Working at Dell Technologies HITEC City, Hyderabad as an inside sales representative from 14th Oct. till present Key Responsibilities Communicating with customers, during the inbound calls to potential customers, and following up on leads. Understanding customers' needs and identifying sales opportunities. Answering potential customers' questions and sending additional information per email. Keeping up with product and service information and updates. Explaining and demonstrating features of products and services. Staying informed about competing products and services. Upselling products and services. Overcome objections of prospective customers. Emphasize product/service features and benefits, quote prices, discuss credit terms, and prepare sales order forms and/or reports. Closing sales and achieving sales targets Recognition and Rewards 2020- Top Performer Award Quarter 1 2020- Key contributor (Close rate) FY’21 2021- Purchase Experience champ Quarter 4 PERSONAL DETAILS Name: Swetha Kesari Father’s Name:Late. Gopal Kesari Date Of Birth:- Gender :Female Nationality: Indian Mother Tongue : Hindi Languages Known:English, Hindi, and Telugu DECLARATION I hereby declare that all the above-mentioned information is true to the best of my knowledge. (SWETHA kesari )