Sweta Agarwal

 SWETA-|- ABOUT A dynamic professional with 10+ years of experience across business operations, people management, executive assistance, and administration. Adept at streamlining processes, managing cross-functional teams, and ensuring operational excellence in fast-paced environments. Proven ability to drive efficiency, optimize workflows, and enhance stakeholder relationships. PROFESSIONAL VALUE OFFERED Actively drove process improvement initiatives and successfully delivered various pilot projects. Effectively managed cross-functional job responsibilities based on business requirement. Managed multiple business teams as a People Manager and achieved operational targets. Business tools I use – Trello, Notion, Asana, HubSpot, Salesforce, Zoho CRM, Zoho Books, G-Suite, Sprinto, Spintly, MS Office, Canva, Excel / Spreadsheets, Loom, LinkedIn Sales Navigator, Calendly. CORE COMPETENCIES & KEY DELIVERABLES Business Operations & Administration People & Stakeholder Management Executive Assistance & Calendar Management Process Improvement & SOP Development Client & Vendor Relationship Management Project Coordination & Performance Monitoring HR & Talent Acquisition Contract & NDA Review PROFESSIONAL EXPERIENCE WeCP Pvt. Ltd.Dec 2022 – Aug 2024 EA to CEO & Leadership About WeCP – WECP (We Create Problems) is a leading platform for assessing and upskilling technical talent through AI-powered evaluations and real-world coding challenges. Office Administration/ EA duties Managed day-to-day office operations, vendor coordination, and executive assistance. Oversaw calendar management, scheduling, and correspondence for the leadership team. Coordinated travel, accommodation, and expense management. Conducted research, prepared reports, and assisted in key decision-making. Managed confidential executive communications and legal documents (Contracts & NDAs). Led relationship management with internal and external stakeholders. Wishup Technologies Pvt. Ltd.May 2019 – Oct 2021 Category Manager (Promoted in June 2020) About Wishup – Wishup is a pioneer in the Virtual Employee market, currently serving more than 150 Small and Medium size businesses globally. Scaled a team from 22 to 60 Virtual Assistants, improving client retention to 75%. Played a critical role in business growth, increasing the topline by 2.5x within 6 months. Spearheaded process optimization, reducing operational bottlenecks and enhancing efficiency. Developed SOPs and training modules, ensuring operational consistency and quality. Identifying negative trends in operational indicators and implementing effective corrective measures. Drove various Process Improvement initiatives to optimize existing processes and build new ones. Virtual Assistant (Promoted in June 2020) Worked as an Executive Assistant of Founders in EdTech and Training & Development industry. Managed end to end calendar and meetings for the founders. Schedule and attend meetings – taking clear notes and tracking action items when needed. Functioned as the point of contact between the executives and internal/external clients Managed inbox, communicate with internal and external stakeholders. Create Dashboards, presentation decks, reports. Created contracts, purchase orders, expense reports and account reconciliation. Database creation & management using advance google research on competitors or products. Kept track of ongoing projects, identify, and resolve bottlenecks. Red Entertainment Private LimitedNov 2014 – Apr 2016 Branch Head - Operations An international company that operates with 4 branches all over the world. Functioned as a sole Branch Manager for the headquarters based out of Mumbai. I was taking care of Business Development, Recruitment, Branch Operations, Payment Collection and Vendor Management Managing a team of 10 FTE and various contract employees. I was also taking active part in pre-production and post-production activities. Created and managed SOPs to reduce % of error during live events. Core member of vendor management team, handling identification and management of vendor Linde India Ltd. Mar 2010 – Feb 2013 Credit Management Executive Responsible for Business Finance. Work on credit risk analysis of prospective customers. Weekly/monthly & quarterly reports preparation & presentation to the management. Prepared Target & Collection Reports, DSO Data, Revenue Management Report. Reduced the closing of books by 4 to 5 working days. Responsible for Customer Refund & it's documentation on internal server. Prepared HPO Scorecard and various Customer Account Reconciliation. Reconciled large customer accounts like GRSE, TATA Steel and recover outstanding payments of approx. 2.5 mn INR per customer. Supported the internal and external auditors during audit with doubts regarding any customer billing and payments received. Managed a team of 4 FTE. Maa Tara Oil Mills Dec 2008 – Apr 2010 Account and finance executive Prepare reports for a wide variety of company departments, such as accounting and human resources, using the entire Microsoft suite of software. Manage office operations and delegate tasks to administrative assistants. Initiate a new filing system on the cloud to gain optimal accessibility of information. Ameriprise Financial India Pvt. Ltd. May 2008 – Oct 2008 Associate – Finance Operations As an associate I oversaw preparing incentive reports, reconciliations and also handling issues faced by Ameriprise US employees regarding their Corporate Cards and Corporate Purchasing cards which are provided by American Express. EDUCATION LEVEL INSTITUTE MARKS PGDBM EMPI Business School, Delhi CGPA 7.17 or 76% B.Com (Hons) Seth Anandram Jaipuria College 55.5 % WBHSE (12th) Gyan Bharati Balika Vidyalaya 70.6% CBSE (10th) Indira Gandhi Memorial High School 62.6% INTERESTS Painting Event Management PERSONAL DETAILS Address: 33 A Kalighat Road, Kolkata -700025 Date of Birth: 19th August,1984