KHANYISILE SWELIHLE
Khanyisile Swelihle | Virtual Assistant | Customer Service | Lead
Generation | Administration
KS
E - -q https://www.linkedin.com/in/swelihle-masango Ekurhuleni
EXPERIENCE
SUMMARY
Virtual Assistant
Enthusiasm for technology and dedication to
customer service are demonstrated through a
proven track record in lead generation and
efficient communication. Experience in
managing calls and maintaining strong
relationships with clients supports a
commitment to fostering growth and achieving
collective objectives. A passion for contributing
to a forward-thinking environment and aiding in
the development of innovative solutions is
clearly evident. Skills in social media
management further enhance the ability to
engage effectively with diverse audiences.
Alx
08/2024 - 10/2024
Location
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Answer emails and phone calls from customers
Make travel arrangements
Schedule appointments
Make cold calls to generate leads from a provided spreadsheet
Create content to post on the company's social media channels
Conduct online research to find address and contact details for a
given list of companies
• Prepare presentations according to instructions given
General Assistant
Masitwalisane Secondary School
03/2022 - 08/2024
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Location
Preparing classrooms for lessons
Helping teachers plan lessons
Listening to students read, or reading to students
Tidying up the classroom before and after lessons
Helping students who require additional support
Call Center Agent Lead Warmer
KEY ACHIEVEMENTS
Generated 30 leads through cold calls in
one month.
04/2024 - 04/2024
Location
Call Centre Agent
01/2023 - 04/2024
Location
• Manage large amounts of inbound and outbound calls in a timely
manner
• Follow communication "scripts" when handling different topics
• Identify customers' needs, clarify information, research every issue
and provide solutions and/or alternatives
• Seize opportunities to upsell products when they arise
• Build sustainable relationships and engage customers by taking the
extra mile
Social Media Growth
Improved social media engagement by
40%.
Call Centre Agent
Call Management Efficiency
Managed 50+ inbound and outbound
calls daily.
GapFin
• To provide sales and marketing support in building a pipeline of
leads to meet business plans, quotas and company objectives
• Responsible for generating leads through phone calls
Lead Generation Success
Student Support Achievement
Assisted 10+ students with reading
improvement.
CERTIFICATION
Certificate End-User Computing IT NQF
Level 3
Assistant Administrator
LANGUAGES
Erasmus Monareng Secondary School
English
02/2020 - 01/2021
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Location
Deal with questions on the phone, by email and on social media
Greet visitors at reception
Type letters, reports and other business documents
Update computer records
Print and photocopy items
Order office supplies
Set up meetings and take notes during them
Pack travel arrangements for staff
www.enhancv.com
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