Sitio Lupa, Brgy. Looc, Sibulan, Negros Oriental,
Philippines, 6201
Email:-Mobile:-/-
Training and Seminars
2014 - TESDA Finishing Course for Call Center Agents NC II
AMA Computer College, Dumaguete City, Philippines
SWEIT MICAH
A. SAMANE
A talented and excellent
customer service representative
who can think through a
situation and take appropriate
action to resolve the problem.
Has hands - on experience
assisting customers via phone,
chat, and email.
Personal Information
Birthdate:April 4, 1996
Age:25 yrs. Old
Gender: Female
Place of Birth:
Dumaguete City
Religion: Roman Catholic
Status: Married
Educational Background
College:
STI Dumaguete City, BSIT
High School:
Sibulan National High School
Elementary:
Sibulan Central Elementary
School
Work Experience
Customer Service Representative in Diamoda
(September 2020 – May 2021)
answering inquiries via phone, chat, and email
assisting customers on how to place an order
process cancellations and refunds
tracking customers order
resolves customer problem and provide accurate information
through chat
update daily trackers and order
Taxi Controller, Dispatcher & Calltaker (Calls, Email, and Chat)
in Pac Biz Dumaguete (February 2018-September 2020)
answering called-in requests for cab service
giving accurate pricing to the customer and driver
dispatching cabbies and providing accurate information to the
customer and driver
assisting complaints and answering general inquiries from the
customer
answering customers and drivers through chat
assisting complaints and answering general inquiries from the
customer
making an hourly and daily report
answering drivers concerns and resolving them
Sales and Customer Service Representative (Calls, Email, and
Chat) in Applied Balance Media Inc. (April 2017-Jan. 2018)
taking inbound sales and customer service calls
answering emails from the customer
assisting customers via chat
providing good and excellent service
provide accurate and reliable information in order to answer
questions, troubleshoot problems, and resolve complaints via phone
calls, email, and chat
SWEIT MICAH
A. SAMANE
Sales Representative in BOSS Philippines
(Nov. 2016- April 2017)
taking an outbound sales call
offer business loans to small and medium companies
providing accurate and appropriate information to answer questions
lead generation
Skills and Tools
Shopify
Richpanel
Icabbi
Zendesk
LiveChat
Tawk.to
Slack
Hubstaff
X-lite
Avaya
RTC
Five9
Basecamp
Amazon Connect
Microsoft Word
Microsoft Excel
Microsoft PowerPoint
Spreadsheets
Character Reference
ArgieBaybay
Atelier Lumikha-
Elvie Mae S. Bering
Pacific Business Services-
Rechel M. Ubag
ECE Dumaguete-
Customer Service Representative (Calls and Email) in Spi Global
(Sept. 2015- Nov. 2016)
taking inbound and outbound calls
assisting the customer to place an order (sales)
monitoring the order to ensure delivery
address customer service inquiries in a timely and accurate fashion
give accurate and appropriate information to answer questions,
troubleshoot issues, and resolved complaints through phone calls and
email.
SWEIT MICAH A. SAMANE
