Sweet Joynalyn Jaleco

I have over five years of experience in healthcare administration, focusing on patient support, insurance verification, and medical records management. I’ve handled high volume patient calls, coordinated appointments, processed medical orders, and ensured accurate documentation while maintaining HIPAA compliance.

I’m also experienced in quality assurance, where I conducted audits, analyzed performance, and provided coaching to improve service standards. I’m proficient in EMR systems and tools like Brightree, Availity, and Salesforce, and I’m comfortable working in fast-paced, remote environments.

Overall, I bring strong attention to detail, excellent communication skills, and a patient-centered approach to delivering efficient and reliable support.