Sweeney Daniel

SWEENEY UGONNA DANIEL-|- |https://www.linkedin.com/in/sweeney-daniel-9a05141b9 Summary Experienced and detail-oriented Administrative Assistant with a strong background in managing daily administrative tasks, client communication, and project coordination. Proficient in Microsoft Office Suite and familiar with CRM systems, with a demonstrated ability to support teams effectively and ensure smooth operations. Committed to delivering high-quality support and maintaining positive client relationships. Let’s elevate your productivity together! Education Oxfords International, Sept 2009 - July 2015 High School Certificate Skills Time Management, Attention to Detail, Data Entry, Excellent Communication, Empathy, Familiarity with CRM tools Professional Experience Virtual Assistant April 2023 – Present, Abuja, Nigeria Freelance Email Management – Organize, sort, and prioritize inboxes, respond to routine inquiries, and flag important messages. Calendar Management – Schedule and manage appointments, meetings, and events, often across multiple time zones. Customer Support – Handle client inquiries, follow-ups, and support requests through phone, email, or chat. Travel Planning – Arrange flights, accommodations, car rentals, and create detailed itineraries. Cybersecurity Job Simulations July 2024 – Sept 2024 Forage Threat Analysis – Analyze simulated security threats to identify potential vulnerabilities and categorize risks, often using case studies or threat reports. Incident Response – Develop and simulate incident response strategies, including how to identify, contain, and remediate cyber incidents such as phishing, ransomware, or malware attacks. Administrative Assistant Feb 2020 – Feb 2023, Abuja, Nigeria Jenny's Streamlined administrative processes by managing daily tasks, scheduling, and email handling, reducing response time by 40% and improving team productivity. Coordinated over 30 meetings and 10+ travel arrangements monthly using Google Calendar, Zoom, and Teams, ensuring 100% schedule adherence and efficient calendar management. Maintained and updated over 500 client records and documents to ensure data accuracy and accessibility, achieving a 98% accuracy rate in documentation. Personal Assistant Sept 2015 – March 2019, Abuja, Nigeria N-Power Processed and tracked 200+ invoices monthly, improving financial record accuracy by 25% and enhancing operational efficiency. Served as the primary contact for client inquiries, responding within 24 hours to build positive relationships and achieve a 95% client satisfaction rate. Supported ad-hoc administrative duties, including preparing 15+ reports and 10 presentations monthly, enhancing team productivity by 30% through organized information sharing. Certificates Presently Taking - ALX Virtual Assistant (Nov 2024) Cybersecurity And Ethical Hacking (June 2024) Personal Projects Travel Planning and Itinerary Creation – Book flights, and accommodations, and create detailed travel itineraries for business or personal travel. Inbox Cleanup and Management – Organize, filter, and automate email sorting; unsubscribe from spam and flag important messages. Calendar Optimization – Streamline a client’s calendar by scheduling, rescheduling, and minimizing conflicts. CRM Data Entry and Cleanup – Update CRM with contact information, and notes, and organize data for easy access. ACHIEVEMENTS Administrative Achievements: Streamlined Processes – Implemented an efficient filing system that reduced document retrieval time by 50%. Increased Productivity – Helped clients increase their productivity by 30% through effective calendar management and prioritization of tasks. Personal Development: Professional Certifications – Obtained certifications in project management or specific software tools, enhancing skill sets and service offerings. Skill Development – Continuously improved skills in graphic design and CRM. Communication and Client Relations: Enhanced Client Satisfaction – Achieved a 95% client satisfaction rate through effective communication and prompt responses to inquiries. Positive Feedback – Received numerous commendations from clients for outstanding support and professionalism.