Swati Sanguri
Mobile : -
E-mail :- Residence : Flat No S-1, Plot No-7
Sector 2A, Vaishali, Ghaziabad
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Key Skills :
Editing
Editorial Operations
Creative Writing
Proficiency in grammar and the usage of English Language
Proof reading
Business Communication
In-depth knowledge of books/journals publishing
Client Relationship Management
Key Accounts Management
Customer Retention/Service
Logistics Handling
CAREER CONTOUR
Currently : Managing Editor
Atlantic Publishers & Distributors (P) Ltd.
2016 till 2018: Associate Project Manager
(Work Profile : Production Editor – Professional Publishing)
Aptara, Inc (Techbooks International).
2013 till 2016 : Education Counsellor and Researcher (part time/work from home)
Anubhuti (Personal and Educational counselling services)
2007 till 2013 : Home manager/Full time mother
Skills acquired : Organizational, communication and the ability to multitask.
- :Senior Executive – Key Accounts (Customer Service)
Blue Dart Express Limited
- : Holiday Consultant
Madhyam Holidays Pvt. Ltd
- :Guest Relations Officer
Hotel Surya Crowne Plaza ((5 star deluxe), New Delhi
SKILLS ACQUIRED
Atlantic Publishers & Distributors
Major Job Responsiblities:
Heading the Editorial division
Editorial Operations
Editing/proofreading
Reviewing and evaluating the manuscripts
Business promotion of books
Marketing
Overseeing a team of digital marketeers
Soliciting new manuscripts
Content Writing
Aptara, Inc.
Major Job Responsiblities:
Handling the production of the assigned Journals from the submission of manuscripts till their online and print publishing.
Co-ordination over email with authors, publishers, copy editors for timely publications of journals and books.
Creation of schedules.
Liaise with copyeditors, proof readers, production team, and editors for various projects.
Daily updation of project details in the content management system.
Ensuring that the issues get published on time.
Co-ordination with printers.
Proof reading the finalized articles.
Blue Dart Express Limited
Major Job Responsibilities :
Managing Key Accounts ,
Customer Retention/Service ,
Relationship Management,
Business development/Enhancement of the existing Customer base,
Being a one-point contact for the major/key Customers,
Handling domestic and international logistics needs of the existing customer base.
Tracking and Regulatory/Customs clearance of the shipments/cargo,
Attending Customer calls (in-house Call Center) - queries, complaints and claims - verbal and written,
Providing Logistics solutions to the Customers.
Madhyam Holidays Pvt Ltd.
Job Responsibilities :
Marketing of Holiday Resorts and Club membership,
Concept Selling , Customer Relations , Telemarketing
Hotel Surya Crowne Plaza (5 star deluxe), New Delhi
Received in-depth knowledge of the Front office of the Hotel. In addition to the
day-to-day operations, co-operation with the other departments, like Housekeeping,
Room service, Maintenance, etc.
PROFESSIONAL QUALIFICATIONS
Completed two months Diploma and Training program in Airlines and Travel Agency Techniques and Ticketing from Training Institute for Travel Trade, New Delhi
Completed Diploma in Export Management from Indian Institute of International Trade, Bangalore.
Undergone on-job training on Customer Care and Customer Service skills from NIS Sparta and TMI (Time Manager International).
EDUCATIONAL QUALIFICATIONS
School- BhartiyaVidyaBhawan
Kasturba Gandhi Marg
New Delhi 110001
Class-12 : Arts Stream
College - Bachelor of Arts (History Honors) ,
PGDAV College, University of Delhi
