SWATI JOSHI-|-| https://www.linkedin.com/in/swati-joshi-/
Vasant Kunj, New Delhi
PROFILE
Go-getter, Talent Acquisition Account Manager with over 18 years of diverse experience across Recruitment, Customer Service,
Business Development, and Operations. A proven track record of exceeding expectations in B2B Key Account Management,
consistently driving revenue growth while meeting and exceeding targets. Known for exceptional relationship-building skills,
strategic thinking, and a commitment to achieving organizational objectives.
Domain Expertise:
- 9.5+ years of Recruitment expertise, demonstrating proficiency in sourcing, candidate assessment, and onboarding.
- 4+ years of Customer Service experience, honing exceptional interpersonal skills and fostering client satisfaction.
- 1.5 years in Operations, showcasing a hands-on approach to process optimization and efficiency enhancement.
-1 year of successful Business Development, cultivating new partnerships and expanding market reach.
SKILLS:- Full-cycle Recruitment
- Candidate Sourcing and Assessment
- Weekly/Monthly reporting
- Client Relationship Management
- 700+ Agency Management - Onboarding, Coaching and Fulfilment recommendation
- Process Optimization and Operations Management
- Negotiation and Closing Deals
- Team Leadership and Mentoring
- Exceptional Communication and Interpersonal Abilities
CERTIFICATIONS:
Great Learning Academy - HRM
Great Learning Academy - ChatGPT for HR
Adept at seamlessly transitioning between diverse roles, leveraging a unique skill set to create synergy across departments.
Committed to fostering a collaborative environment that drives excellence and achieves organizational goals. Looking forward to
applying expertise and experience to contribute to a dynamic team dedicated to success.
EDUCATION
Gujarat University, Ahmedabad, Gujarat
May 2002: MBA (Finance)
May 1997: B. Com
EXPERIENCE
January 2022- Till date
Manager – Talent Acquisition (Fulfillment Team) – FlexC
Key Performance Areas
Leading a team of 11 members in talent acquisition function.
Managing end-to-end recruitment lifecycle.
Connecting with hiring managers & CXO to understand their recruitment needs, sharing CVs for benchmarking &
role specifications as well as market standard CTCs.
Sourcing profiles through vendors/recruitment agencies.
Screening applications received through various agencies for quality and fitment.
Engaging self-fulfillment team for souring through job portals & professional networking sites.
Induction of new joiners.
Training Agency partners on FlexC Platform features.
Sharing weekly reports with client on fulfilment
Supporting the product team in enhancing platform features based on client and agency feedback and our experience.
IT Roles Hired – Product Manager, Front End / Backend / Full Stack Developers, Java Developers, Testing Engineers,
Database developer, DBA, Data Analyst
Non-IT Roles Hired - HR, Accounts, Digital Marketing Manager, inside sales, customer care, Branch Managers, Credit Risk
Analysts, Mortgage roles.
Awards: Awarded “You Make a Difference Award”
August 2021-November 2021 Assistant Manager – Talent Acquisition – NetCom Learning
Key Performance Areas
Leading a team of 3 recruiters & 2 coordinators in talent acquisition function (In-house recruitment)
Managing end-to-end recruitment lifecycle
Connecting with hiring managers to understand their open positions, sharing CVs for benchmarking & role
specifications as well as market standard CTCs
Posting positions and screening application on portals (Naukri, LinkedIn, IIM jobs, Hirist, Dice for USA sourcing)
IT Roles Hired – Product Manager, CTO, Front End / Backend / Full Stack Developers, Java Developers, Testing Engineers,
Database developer.
Non-IT Roles Hired - HR, Accounts, Digital Marketing Manager, Visual Designers, Content/Copies writer, inside sales,
customer care
August 2016- May 2021
Client Manager – Talent Acquisition - May 2017–May 2021, Unnati
Assistant Talent Acquisition Manager - Dec 2016 till May 2017
Talent Acquisition Specialist - August 2016 to Dec 2016
Key Performance Areas
Leading a 5-7 members team of Assistant Client Manager, recruiters& Freelancers. Providing training and helping
them achieve their targets.
Managing end to end recruitment lifecycle
Managing accounts of Clients (Start-ups from FMCG, Retail, Ecommerce, Fintech, SaaS, EdTech, AI, Ad-Tech),
thoroughly understanding their recruitment needs by discussing roles with hiring managers/CXOs, sharing CVs for
benchmarking, consulting clients on role specifications and market standard CTCs.
Posting jobs and screening profiles on portals (Naukri, LinkedIn, IIMjobs, Hirist, Shine, TimesJobs, Cutshort)
IT Roles Hired - Front End / Backend / Full Stack Developers, iOS-Android, Go Lang Developer, Flutter Developers, UI/UX
Designers, Java Developers, Dotnet Developer, Testing Engineers, Database developers, Machine Learning Engineer,
Deep Learning Engineering, Unity Developer, Magento Developer.
Non-IT Roles Hired - Sales-BD, HR, Accounts, Finance Head, Digital Marketing Manager, Visual Designers, Content/Copies
writer, inside sales, customer care, Warehouse manager, Operations Managers
May 2015-June 2015
Manager – Talent Acquisition, SMD Consultants Pvt. Ltd.
Key Performance Areas
Managing end to end recruitment lifecycle
July 2011–Sept 2014
Independent Consultant – Recruitment, Infosys International Inc. USA
Key Performance Area
Managing end to end recruitment lifecycle for Tech and Non-Tech roles
Screening of applications received through advertisements posted on job portals.
Scheduling interviews of the shortlisted candidates with the hiring managers
Establish & maintain contacts with employment sources, such as employment agencies, search firms & subcontractors.
Maintain database of new job orders, hiring manager’s details, and candidate’s details in PC Hunter.
IT Roles Hired - Front End / Backend / Full Stack Developers, Dotnet Developer, Java Developer, Web Developer, Cyber
Security Head, DevOps Engineer
Non-IT Roles Hired - Operations Managers, Substation Engineer, HVAC Engineer
March 2010 – Jan 2011
Awards: Awarded “LI Queen”
July 2006 – April 2009
Dec 2004 – July 2006
July 2003 – Dec 2004
May 2002 – June 2003
Assistant Manager – C Service, ICICI Bank Pvt. Ltd.
Service Relationship Manager – C Service, Kotak Mahindra Bank.
CRE - Indian Quotation Systems Pvt. Ltd.
Programme Manager, SEEDS
Agent & Advisor, Max New York Life Insurance
Awards: 1)“Ten A Monther” 2) Awarded “Premium Leader”
