Swati Jain

SWATI JAIN E-mail:- Mobile: - Seeking Assignment in Credit/Operation/Customer Support and Administration with a reputed organisation. Synopsis A thorough professional with 3+ Years experience in GL Reconciliation, MIS Reporting, Productivity Analysis and Quality Analysis Mapping client’s requirements and coordinating in developing and implementing changes in the process in line with pre-set guidelines. Time & Motion Study. Audit of the Reconciliation Spreadsheet Handing Weekly calls with the Client and updating him on the Productivity of the week as well as the further plan of action. Possess strong interpersonal and communication skills and the ability to work effectively. Preparing the Detailed Aging Report to monitor for the Effective and smooth functioning of the process Accountable for preparing daily & monthly Productivity reports, based on the work assigned and accomplished by the team members with a view to keep a track of inflows & outflows and assist in critical decision making Core Competencies Process Management Maintaining the Daily attendance record for the purpose of review of the Management. Preparing the Detailed Aging Report to monitor for the Effective and smooth functioning of the process Accountable for preparing daily & monthly Productivity reports, based on the work assigned and accomplished by the team members with a view to keep a track of inflows & outflows and assist in critical decision making. Imparting training to Executives and Process Associates on process Compliance & when policy is amended, immediate roll out the same to them. Defining the actionable and helping Process Associates to take corrective measures. Holding control over measures & ensuring standardisation. Reviewing SOPs on an ongoing basis. Client Management Handing Weekly calls with the Client and updating him on the Productivity of the week as well as the further plan of action. Mapping client’s requirements and coordinating in developing and implementing changes in the process in line with pre-set guidelines. Escalating issues related to TAT etc. to the Client and senior management. Handling the Issue log call every week Team Management Training, developing and mentoring team of Process Executives on GL reconciliation process assigning task to the team members. Ensuring completion of task by the team in budgeted parameters. Assuring the work quality. Organizational Experience EXL Service Ltd May 2010 – June 2012 Designation: Executive Attainments: Bank reconciliation on monthly basis and make out an action plan for resolve the variance. Balance Sheet reconciliation on quarterly basis/monthly basis as per client’s requirement, tracking down the reason for variances and make out an action plan to resolve it. MIS maintenance. Reconcile Intercompany accounts. Coordinate the working with new joinee. Time & Motion Study. Audit of the Reconciliation Spreadsheet Received R & R award for the Q1’12. IGATE Global Solution Ltd Nov 2008 – April 2010 Designation: Executive Attainments: GL Reconciliations and Tracking down the reason for variances and taking corrective actions. Posting rectification entries to balance GL accounts through PeopleSoft. Tracking down old open items and communicating with onshore team in Canada to fix them. Mapping client’s requirements and coordinating in developing and implementing changes in the process in line with pre-set guidelines. Handing Weekly calls with the Client and updating him on the Productivity of the week as well as the further plan of action. Won R & R award for excellent work in Q3’09. Academic Credentials 2012 : CS(Inter) 2008 : MBA from Guru Gobind Singh Indraprasth University, Delhi. 2006 : B.Com (H) from Delhi University. IT Skills Proficient in MS Office & all related applications. Personal Vitae Husband Name Mr Mohit Jain Date of Birth 14 July 86 Permanent Address G-648,Govindpuram, Ghaziabad- UP. Correspondence Address Flat 801, Plot 72-A Atharv Housing Society, Sec-21 Kharghar, Navi Mumbai-410210 Maharastra. [Swati Jain ]