Swathi Bhowmik

Swathi Bhowmik PUNE, MAHARASHTRA Profile Highly skilled IT professional with 8years of Experience into Operations and Infrastructure Support Expert with exposure to Microsoft Azure Cloud Services, CI/CD,DevOps and major incident management,change and problem management. Demonstrated ability to ensure smooth operations and provide exceptional customer support. Employment History IT Service Management Analyst, Accenture, Remote 04/2017 - 09/2023 • Monitoring tools : Prometheus & Grafana for alerting/monitoring. • Produced and maintained a Capacity PlanManaged and optimized incident response procedures for multiple high-traffic websites, resulting in a 50% reduction in mean time to resolution. • Manage and administer the Microsoft Azure cloud environment, including provisioning, configuration, performance monitoring, policy governance and security. • Analyze existing operational standards, processes, and/or governance to identify and implement improvements. • Migrate existing infrastructure services to cloud-based solutions • Manage security and access controls of cloud-based solutions Personal Details-- Links Linkedln www.linkedin.com/in/swathi-b-8b5a12ba Skills Networking: TCP/IP, DNS, DHCP AWS/Azure System Administration: Active Directory Incident,Capacity,problem and change Management Hardware: Servers, Storage, Operation tools: Servicenow, WQM,Jira • Troubleshooting and resolving Azure services-related issues • Configuring Azure services to meet the needs of the organization • Support cloud adoption of applications as they are being transformed and/or modernized System Administration: Active Directory and Database Java,Javascript • Implementing and managing cost-effective cloud systems • Overview the change management process through its lifecycle,Compile the monthly Change Performance Review. • Ensured documentation of assigned incidents, including internal and external communications. • Led the incident response process, including triage, escalation, and resolution of incidents, Focusing on SLA,KPI for client. • Performs complex software and operating system upgrades and track system licensing, Post incident reviews. Senior Associate, Accenture • -Provide Level 2 and 3 support on service incidents related to P2P systems • -Maintain stockroom in an orderly fashion, including sweeping and mopping. Leads the day-to-day operational support for server, storage or network infrastructures.Builds, patches, tests (check for compatibility issues, conducts QA) and deploys complex systems and platforms meeting clients’ needs and specifications. • -Plan and coordinate system upgrades, patches, and other maintenance activities. • Provided Level 2 Application Software Support and managed Incident, Service Request, Change, and Problem management. • Critical thinking and problem solving Adaptability Ability to work in a team Communication Skills -Configures security settings or access permissions for groups and individuals.Provides technical support (help desk) to users by troubleshooting problems related to network or platform performancez. • -Documents complex procedures and troubleshooting procedures related to systems/networks software and hardware.Leads the configuration and maintenance of office and/or production software, adjunct support and/or utility software, i.e. Virus malware protection, office application suites and/or application software. Process Associate, Infosys, Bengaluru 07/2015 - 09/2016 -Worked as L1 Engineer. Monitor Alerts. Created Tickets. Managed Calls & Emails. /On-call Support. -Support International customers with a wide variety of request such as on Broadband fault repair. -Provide Hardware/Network problem diagnosis/resolution via Telephone/Email/Chat for customer’s end users. -Interact with Customers to provide process information in response to inquiries, concerns and requests about products and services. -Work as a central point of contact for all technical support teams and provide upto-date information for on-going incidents/alerts such as MCP - Installing, Configuring, and Administering Microsoft Windows 2000 Server. -Good technical skills in software technologies such as Java, Oracle PL/SQL within Linux and Windows environment. -Conducted load testing and capacity planning to ensure system scalability. Awards and Certification -ITIL v4 Practitioner, AXELOS. -Gold Certificate for successfully completing Accenture Operations F'21 Top Talent Program across Southeast Asia. -Won Shinning Star of the month. -Certified Career Essentials in Genera-tive AI by Microsoft and LinkedIn. Education College of engineering pandharpur, Pandharpur, Solapur 05/2006 - 05/2011 Achievements 09/2015 -Received consistently positive feedback from customers, achieving a 95% satisfaction rating. -Led a team of 10 members to achieve project milestones, earning recognition for effective leadership. -Coached New Joiners on Nesting and led to a 50% reduction in errors. -Submitted Ideas which was implemented in Accenture Applications/tools. -A team player and enjoy working in a multi-cultural environment