Swastika Bharathi Ganesan

EMPLOYMENT HISTORY Virtual Assistant Wishup Technology Pvt. Ltd. SWASTIKA BHARATHI VIRTUAL ASSISTANT PERSONAL PROFILE Virtual Assistant with over 5 years of experience in Customer support, team management, sales, travel planning, content development and fraud analysis. EDUCATIONAL HISTORY Digital Marketing from Kallada Academy SKILLS & ABILITIES Virtual Assistant/ EA/Admin Customer Support Microsoft Excel PowerPoint Presentation Data Analysis Data management Planning and co-ordination Transcribing Content creation Negotiation Critical thinking INTEREST AND HOBBIES Travelling, yoga, E-reading and photography. Social Media Management Create and schedule posts for FB, Twitter and Instagram Manage Social Media accounts, queries and comments on company pages Engage Users Design Posters Email Marketing Executive Assistance Calendar Management. Inbox management. Invoice creation and payment follow-ups. Data entry MIS Reports. Project Management Product follow-ups Update project status Create Presentations and project related documents Research Secondary Research Database creation Lead Management Data mining using web scraper tools Email id extraction using skrap, snovio Travel Management Hotel, Flight & Cab bookings, rescheduling and upgrades Tools - Microsoft Office Suite, Google Sheets, QuickBooks, Buffer/Planoly, Wordpress, Wix, Canva, Picmonkey, Top Tracker, Asana/Trello, Slack, Dropbox, Mailchimp, Zoom. Fraud Analyst JPMorgan Chase Determining if there are fraudulent transactions in the customer's accounts. Coordinating with the merchant and customer to make informed decision about a charge. Data collation and statics management for the team members. Resolve any issues customer faces during a purchase. Sales Manager Gratitude Farms Oversee inventory, sales, vendor management, and customer acquisition. Maintain Profit & Loss Report. Create invoices for customers, vendors, and staff. Manage Sales, Income, Balance Sheet Report, and Statement of Cash Flows. Used QuickBooks and ZohoBooks for all the abovementioned tasks. Responsible for brand promotions and sales events.