Swapnil Khurana

With over 15 years of global experience across the United States and Asia, I am an AI-native Product Leader and Business Analyst specializing in building scalable, intelligent, and user-centric digital products. My journey has been defined by driving innovation at the intersection of Generative AI, Product Strategy, and Business Transformation.

I have led cross-functional product teams in building AI-based platforms across BFSI, Healthcare, Aviation, and Insurance domains. At Brane Enterprises, I designed and implemented agentic AI systems to autonomously resolve customer investment queries—reducing support costs by 35% and improving user satisfaction by over 30%. At Wells Fargo, I conceptualized and launched a Generative AI chatbot using LLMs and NLP, reducing query resolution time by 40% and reshaping digital engagement.

My key strength lies in transforming abstract AI concepts into real business value. Whether delivering MVPs faster, integrating OpenAI APIs to streamline onboarding, or defining KPIs for LLM performance, I bring strong analytical focus backed by domain knowledge. I’ve secured internal funding for AI initiatives by presenting compelling business cases and building prototypes that achieved 30% faster executive buy-in.

I am technically skilled in NLP, Deep Learning, GPT-4, BERT, Agentic AI, and Transformer-based models, and proficient in platforms such as Azure, Tableau, and other cloud and data visualization tools. These are complemented by strong product capabilities—MVP delivery, stakeholder management, UAT, A/B testing, and market research. I am certified in Scrum, SAFe, Azure AI, and CBAP.

I’ve managed global Agile squads and scaled product delivery using Spotify and SAFe frameworks.

Education:

• MSc, Machine Learning & Business Analytics – Indian Institute of Science (IISc), Bangalore
• MBA, Global Business – Indian Institute of Management (IIM), Calcutta
• B.Tech, Computer Science Engineering – R.G. Technical University