Swagoto Chatterjee

Swagoto Chatterjee AI Evangelist - Prompt Engineer 12 Years 0 Month (- - Profile Summary Key skills Ai Prompting Ai Solutions Large Language Model Gemini OpenAI AI Labs Ai Techniques Automation Tools Zapier Strategic Planning Change Management Technical Support Technical Writing Content Strategy Product Management Community Development Incident Management IT Support Ticketing Tools Ai Research Continuous Improvement Firebase Personal Information City Kolkata Country INDIA AI Strategist & Prompt Engineer | Transforming businesses through intelligent automation: 9+ years IT foundation → AI innovation leader. Built 500+ custom prompts across SaaS, fintech & healthcare, turning complex AI into profit-driving solutions. Core Expertise: Strategic AI implementation & workflow design and research Advanced prompt engineering (GPT-4, Claude, Firebase) Business process automation (N8N, Make) Cross-functional team training & adoption. Impact Delivered: ✓ Scaled operations through custom LLM solutions ✓ Automated content generation & customer service systems ✓ Upskilled non-tech teams to AI proficiency ✓ Translated business goals into precision-engineered prompts Tech Stack: OpenAI, Claude, Midjourney, Perplexity, Leonardo AI, Zapier Industries: SaaS, Fintech, Healthcare, Education Passion: Making AI accessible, ethical, and profitable for all Ready to bridge the gap between AI potential and business reality. Let's unlock your organization's intelligent future Education MBA/PGDM, 2013 Indian School of Business Management & Administration Diploma, 2011 Indian School of Business and management Hobbies Audiophile Bookworm Published Author Work Experience May 2024 - Present AI Evangelist - Prompt Engineer Upwork Languages English Hindi Transforming businesses through intelligent automation. Leveraging 9+ years of IT expertise, I've evolved into an AI innovation leader who's built 500+ custom prompts across SaaS, fintech, and healthcare industries, turning complex AI technologies into profit-driving solutions. I specialize in strategic AI implementation, advanced prompt engineering (GPT-4, Claude, Gemini), and business process automation using tools like Zapier and Make. Bengali Social links https://www.linkedin.com/in/swagoto-chatterjee- My proven track record includes scaling operations through custom LLM solutions, automating content generation and customer service systems, and upskilling non-tech teams to AI proficiency by translating business goals into precision-engineered prompts. With expertise spanning OpenAI, Claude, Midjourney, Perplexity, and Leonardo AI, I'm passionate about making AI accessible, ethical, and profitable for organizations of all sizes. Ready to bridge the gap between AI potential and business reality to unlock your organization's intelligent future. Jan 2022 - May 2024 Senior Analyst (Onsite at Morgan Stanley) HCL Technologies Providing ITSM/Application support to the US/EU/APAC based clients. Experienced with Microsoft M365 Administration, Active Directory, Servicenow, Citrix VDI, SSO & Multifactor Authentication Management (RSA SecurID, Microsoft Authenticator, Okta), Amelia Chatbot, MS Outlook Configuration and troubleshooting, VPN Configuration, Network Connectivity, Remote Desktop, Avaya/WebEx configuration and troubleshooting and other related IT Infra. support. Aug 2019 - Jan 2022 Service Desk Analyst Hubstaff Responding to incoming requests for IT support and resolve network, hardware and software issues from US/EU clients Also perform technical maintenance and software installations and updates. Jun 2017 - Aug 2019 IT Technical Support Engineer Upwork Responding to incoming requests for IT support and resolve network, hardware and software issues from US/EU clients Also perform technical maintenance and software installations and updates. Jun 2015 - May 2017 Network Administrator Prototyze Jan 2011 - Sep 2014 Technical Support Engineer PMPL Broadband Certification Microsoft Azure cloud - Beginner Boot camp Digital Marketing Fundamentals