RESUME
SWAGATH.P
No: 62 Sabapathy Nagar
Madambakkam Ch-126E-mail:-
State,-Tamil Nadu Phone:- /-/-
OBJECTIVE:
Focused Management Professional With Extensive Background In Team Lead/ Service & Sales/ Customer Support. Earned Reputation For a Strong Work Ethic As Reflected in Performance Evaluation, And Developing Strong Business Relationship.
Intend to build a career with leading corporate of hi-tech environment with committed & dedicated people, which will help me to explore myself fully and realize my potential. Willing to work as a key player in challenging & creative environment.
EDUCATION QUALIFICATION:
SSLC
DIPLOMA
WORK EXPERIENCE:
1. Worked as a SR. Tele caller {Insurance department} IN ANDRO MEDA PVT LTD
(Apr-)
Work Profile and Responsibilities:
The key Responsibilities Which I was holding in the above stated job is to
Need to achieve target assigned
To train new employee in process knowledge
Visit client in direct face to face for pitching Product
2. WORKED AS A Relationship Manager IN POLARIS (May -2011 – Jan -2012) for Vodafone retention ( Inbound & Outbound ),
Work Profile and Responsibilities:
The key Responsibilities Which I was holding in the above stated job is to:
To maintain a team of 50 members with a split up of 35 outbound team and 15 inbound team
To Prepare Overall Monthly Data
To Cross Check with Monthly Billing Process
To maintain Platinum customers
Deliver on key metrics on a daily basis in basics of productivity, quality, customer service, updated product knowledge
Escalation call handling for required customer
Generating and maintain MIS & performance report
3. Worked as a Client Team Leader in India property Online Pvt Ltd (Mar-2012 - 2015)
Work Profile and Responsibilities:
The key Responsibilities Which I was holding in the above stated job is to:
To maintain a team of 35 Tele callers
Taking Huddles session for team members before and post the shift regarding updates in process, productivity of team, and status of team in means of key metrics
To ensure that all the paid customers are getting good service from Indiaproperty.com throughout the expiry date
Focus on Client retention and renewals
Make my team to retain clients by providing good leads
To Maintain Team Stability and Avoid Absenteeism – For a Team 35 Members
To Prepare Overall Monthly Data
Generating and maintain MIS report for the month
Quality Parameters adherence along with customer service standard
To maintain overall MIS
4. Worked as a Sr. Team Leader in CHENNAIS AMIRTA IIHM (Apr 2016 – 2018)
Work Profile and Responsibilities:
The key Responsibilities Which I was holding in the above stated job is to:
Maintain a team of 5 tele callers
Handling Accounts for 1 branch
Handling Centralized maintenance and admin related queries
Part time placement for students
FIELD OF INTEREST:
DIRECT FIELD MARKETING
CALL CENTRE – PROCESS MANAGEMENT
ADMINISTRATION
CUSTOMERSUPPORT EXPERIENCE
ACCOUNTS
5. Working with HDFC ERGO as a Sr. Team Leader ( Health Renewal team) March 2019 to Present
Work Profile and Responsible
The key Responsibilities Which I was holding in the above stated job is to:
Handling the entire south region health renewal with 10 agents reporting to me
Manage overall operations and is responsible for the effective and successful management of labor, productivity, quality control as established and set for the Operations Department.
Ensure efficient operations.
Serve as a company representative on regulatory issues.
Enhance the operational procedure, systems and principles in the areas of information flow and management, business processes,
Enhanced management reporting and looks for opportunities to expand systems.
Carry out supervisory responsibilities in accordance with company's policies and applicable laws.
Responsibilities include interviewing, selection and hiring; training new and existing employees; planning, assigning and directing work; authoring and discussing with employees performance appraisals; addressing employee performance and corrective action plans;
Employee motivation and rewards etc.
Taking initiative on MIS reports for pan India
PERSONAL PROFILE
Name :SWAGATH P
Father’s name:PRASANNA KUMAR
Sex :Male
Marital Status:Married
Languages Known:English, Tamil, Malayalam (RWS) and Hindi (RW)
Nationality:Indian
Permanent Address:#06, Indira Gandhi 2nd street, Poonamallee - 56
Present Address:: No: 62, Sabapathy nagar Madambakkam -126
Hobbies :Traveling, reading, passion to chase all work targets
Declaration:
I hereby declare that the information furnished above is true and correct to the best of my knowledge and belief. I am also confident of my ability to work in a team.
Place: YOUR’S SINCERLY
Date:
(SWAGATH.P)
