Suzette G. Mejia
E-COMMERCE VIRTUAL ASSISTANT
& CUSTOMER SERVICE EXPERT
CONTACT ME
-
katieyasmin14-
SKILLS
Customer Service
Store Management
Basic Web design
Basic Photo Editing
Social Media Management
Admin tasks
EDUCATION
Bachelor of Science in Nursing
Philippine College of Health Sciences
Graduated March 2008
Associate in Nursing Education
Unciano College Antipolo
SY-
Bachelor of Science in Commerce &
Accountancy
Major in Business Management
Technological Institute of the Philippines
SY- (undergraduate)
PROFILE
I am a qualified and professional
Virtual Assistant with 4 years of
experience in the e-commerce
business and 8 years of solid
background in the customer service
industry. My years of experience allow
me to grow and constantly evolve
while helping my client's business to
succeed at the same time. I am an
efficient team player and can work
independently.
REFERENCES
Maria Manguera
District Performance & Physio
maria@districtperformancephysi
o.com
Cheryl Yuen
KICKSCREW (Former)-
WORK EXPERIENCE
KICKS CREW Company Ltd | JAN 2021 - Jul 2022
Hubspot Ti cket Management
Or der Management
FB i nbox management
Product Support
Tracking shipments/ Coordinate
with shipping couriers
Coach/Train VAs
Virtual Assistant - Shopify and Etsy administration | MAR 2020 Jan 2021
Customer Ser vi ce
Or der Management
Soci al Medi a manageme nt
Basi c FB ads & cr eati ves
Shopi fy Stor e set-up
Basi c Shopi fy theme cust omizati o n
Basi c logo and Gr aphi c D es i gn
Cr eati ng a pr oduct and uplo adi ng
pr e-made desi gns to Pr i nti f y ,
Pr i ntful, SPOD, or si mi lar .
Uploadi ng pr oducts to Etsy
Addi ng i mages, ti tles, tags, and
other attr i butes
Pr oduct Sour ci ng
Pr oduct li sti ng, descr i pti on,
i mage edi ti ng
Managi ng r etur ns/r efund
Soci al Medi a Management
Virtual Assistant - Amazon FBM/FBA/Dropshipping | SEP 2018 MAR 2020
Customer service
Order fulfillment
Tracking order shipment
Managing returns/refund
Coordinating with 3PL for order issues
Creating multi-channel fulfillment order
Inventory Management
Monitoring or removing negative feedback
Checking reviews
Creating FBA shipment
Creating Coupons & Discounts
Request removal orders,
reconciliation, and other FBA
shipment issues
Monitor blocked listing, Suspended,
and reporting Hijackers
Create SOP guidelines
Claims Officer - QBE INSURANCE | April 2015 - September 2018
Receives records and processes all incoming claims for non-life Insurance
business.
Interprets basic policy coverage and determines if coverage applies to
claims submitted.
Sets reserves and authorizes payment within the scope of authority
Settles claims in the most cost-effective manner and ensures timely issuance
of disbursements.
Identifies suspicious or potentially fraudulent claims.
Identifies and resolves any issues and/or anomalies that are non-compliant
with regard to policy and procedures.
Coordinate with individuals involved in the claims process such as but not
limited to the repairer, assessors, third party/third party insurance, litigations,
police officers, or investigations teams.
Customer Service Specialist - SYKES ASIA INC | Jan 2011 - Apr 2015
Professionally handle a high volume of incoming/outgoing calls inclusive of
hotel/flight reservations.
Using a booking system to secure room/flight accommodations.
Assisted customers with their travel needs and preferences with their flight,
hotel, or car rental booking request
Determine customers’ needs and preferences such as schedules and costs
Keeping clients up to date with any changes.
Provide additional support by contacting the vendors or airlines directly for
any issues or requests if needed.
Completed Training/Course
Social Media Marketing ELEVATE TUTORING PH | Nov 2019
Basic SEO
Content creation
Basic FB ads
Social Media Management
Photo Editing
Video editing
Programs/Tools/Apps
Zendesk
Hubspot
Repricer express
Shipstation
Slack
Monday.com
Informed.co
Facebook
Printify
Printful
SPOD
Skugrid
Canva
Photoshop
Vyper.io
Placeit.net
