Suzette B. Ward

Suzette B. Ward Stafford, VA | [- |- | [ linkedin.com/in/suzette-ward-1a68581b0] Professional EEO Specialist with 15+ years of experience working for the federal government in both administrative and professional positions. Possesses excellent research, writing, interpersonal, and leadership skills. Superb ability to provide customer support with an upbeat, energetic, personable quality. Professional Experience Defense Counterintelligence and Security Agency | Quantico, VA Complaints Coordinator | January 2022 - Present ● Coordinate with the EEO Complaints Program Manager, designing and conducting training to communicate, educate and promote EEO ● Implement and spearhead an effective and proactive ADR program and produce promotional communication material to support the DCSA ADR program ● Collaborates with internal sources to gather required EEO complaint processing documentation such as hiring records, adverse actions, policies, and procedures ● Ensures that complaint processing meets required standards and timelines, providing exceptional support in a timely and professional manner Drug Enforcement Administration | Arlington, VA EEO Specialist | August 2012 - December 2022 ● Processed formal Equal Employment Opportunity complaints of discrimination in accordance with all applicable laws, regulations, and case law, handling over 35 complaints per year ● Trained over 100 employees per year on topics such as EEO compliance, diversity, disability, and team building, ● Maintained electronic records of EEO case activity and prepared a variety of recurring and ad-hoc statistical reports, utilizing software such as iComplaints, FedSep, Excel, and Entelitrak ● Delivered intake services for individuals seeking to enter the EEO process ● Reviewed EEO Reports of Investigation for legal sufficiency ● Collaborated with EEO investigators to ensure timely and accurate investigations ● Drafted, typed, proofread, and corrected correspondence and documents relative to EEO case processing Drug Enforcement Administration | Arlington, VA EEO Assistant | August 2006 - August 2012 ● Assisted with Special Emphasis Programs, such as Hispanic Heritage Month and National Disability Employment Awareness, preparing marketing material and overseeing preparation for special emphasis observance events ● Evaluated information from iComplaints, a web-based data and tracking system, and prepared a variety of recurring and one-of-a-kind reports relative to EEO complaints processing ● Maintained and organized EEO records both open and closed and archived approximately 39 square feet of closed EEO records, managing over 200 official records with a focus on accuracy Additional Experience Transportation Security Administration | Program Analyst - Internal Revenue Service | Management Assistant - Washington Regional Complaint Center | Equal Employment Opportunity Assistant - Internal Revenue Service | Personnel Clerk - Core Competencies Microsoft Office Suite, Interpersonal Skills, Time Management, Organization Skills, Written and Verbal Communication, Research, Customer Service, Training, Writing Skills, Data Analysis, Mediation Education & Certifications Bachelor of Science in Paralegal Studies, St. John's University