Suzanne Margaret D Lara

SUZANNE MARGARET DELICANA – LARA Fiametta Subdivision, Barotac Nuevo 5007 Iloilo Philippines Mobile: - email:- skype: suzanne.delicana.lara Work Experience: March 2011 to January 2019- Customer Service Representative , Sales Representative, Management Assistant Worked as customer service agent for a US based company that sells weight control products, calls customers to assist them in buying the product online. Functions as online sales representative Handles customers on chat (Live Chat application and Live Support Chat application) Functions as Management Assistant (works as Management Virtual Assistant, set ups appointments, makes telephone calls, responsible for both sales and support team and resolves problems which could be handled at my level) Email Support (uses Help Scout application, Infusionsoft, ReAmaze and Team Desk replies to emails of customers for support purposes) Writes articles for the website when needed Works on shipping using USPS online Managed social media (Facebook) December 2013 to March 2015- Phone Support / Customer Service Support Worked as Phone Support for an online company which sell items in EBay, Amazon, takes orders and sends them to another department for delivery fulfillment Checks customers orders and advise them of the status when they call in. Also takes customer complaints, logs and forwards them to another department for an appropriate resolution. July 2011 to Feb 2012- Content Writer, Internet Marketer Worked as a content writer and assisted in various internet marketing needs of the client. Also did optimization for certain websites as indicated by client. January 15, 2007 – March 10, 2011- Advanced Customer Service Representative (ACSR)/     SPi Global Technical Support Representative (TSR) Molo, Iloilo City Worked in an outsourcing company for the Satellite TV network located in the mainland U.S. Received calls from customers all over the U.S. including Hawaii, Virgin Islands and Alaska.      Trained as Tech Support Representative and handled customer service related concerns.         Received rigorous training in American accent, Satellite TV company’s products and services.   Passed the English Proficiency Test by versant.com as per requirement of the client. Earned high points in Customer Satisfaction (CSAT) Survey as required by the J.D. Powers for all satellite and cable networks. November 27, 2006 – December 28, 2006-Customer Service Representative EPLDT Ventus Molo, Iloilo City Worked with Teleflora Christmas Ramp Up. Trained for 2 weeks and took inbound calls for processing of orders of floral arrangements. December 27, 2006 – February 05, 2007- English Tutor NEO English School Jaro, Iloilo City Conducted one on one English classes for Korean students. Handled group class with an average of 4-5 students per class.     2000 – October 31, 2006- Officer In Charge YUPANGCO MUSIC CORPORATION Yamaha SM City Iloilo Branch Assigned in Yamaha SM City Iloilo Branch Responsible in day to day branch operations, supervised music school operations Responsible in reaching Sales objectives of the branch, supervised enrollment of students for music school Handles cash collections, deposits and makes report of everyday revenue Responsible in branch inventory, keeps a reasonable quantity of units and requests replenishment of units sold Made strategic planning to achieve sales and school objectives May 15, 1993 - 2000-Branch Secretary YUPANGCO MUSIC CORPORATION Quezon Street Iloilo City Assigned in Yamaha Iloilo Branch, Quezon Street, Iloilo City Responsible in making various reports needed in day to day operations Handles cash collections and deposits them accordingly Supervised technicians in the performance of their duties Responsible in doing branch inventory and requests for the replenishment of units sold January 1993 – April 1993 -Volunteer Medical Technologist Philippine Tuberculosis Society Delgado Street Iloilo City Rendered volunteer work as Medical Technologist in said agency for 3 months Educational Attainment: 1992Course in Computer Programming and Literacy (6 months course)             Systems Technology Institute, Iloilo City 1987 - 1991        Bachelor of Science in Medical Technology            Central Philippine University Iloilo City, 5000 Philippines