PROFILE
Hello, I am a virtual assistant who
loves to widen my knowledge and
experience. I provide excellent
services in a time-efficient manner
and has a wide variety of skills.
CERTIFIED HEALTHCARE
VIRTUAL ASSISTANT
Suzanne Joy
Sacay
EDUCATION
Masters in Pharmacy
University of Immaculate
Concepcion - 2017- Present
Bachelor of Science in Pharmacy
University of San Carlos |-
EXPERTISE
Zendesk Navigation
Salesforce platform
E-mailing
Outbound calls
Hellosign
OhMD
Spruce
CERTIFICATE AND TRAININGS
Xero Certified Adviser
HIPAA Certification for Healthcare
Professionals
Healthcare Virtual Assistant Certification
EXPERIENCE
Healthcare
Virtual Assistant
August 2020 - January 2023
Leads a team of patient support coordinator doing
administrative tasks such as patient e-mail, prescription
refill, appointment setting, calendar management, prior
authorization, and insurance verification
Supervises home health and durable medical equipment
supplies for patients
Well-versed in zendesk and salesforce platforms and
providing client communication.
sends appointment reminders and patient intake
coordinator
Immunization records abstract on medical records and
rechecks immunization care gaps
manages inbound and outbound calls from vendors and
patients and to create patient-provider rapport
Island Pediatrics of Honolulu
Medical virtual assistant
June 2022 - December 2022
Intake coordinator and prepares chart for a pediatric
doctor to make sure visits are arranged prior to a
patient's visit/well check
New patient coordinator managers medical records of
transferring patients making sure care gaps such as
immunization records and school forms are available
whenever needed
Insurance verification
Processes prior authorization for medication for children
that are not included in the formulary
Appointment scheduler, taking inbound calls for patients
that want to schedule for a sick visit or physical.
Lifeglow Pharmaceuticals
Supervising Pharmacist
April 2020 - Present
Organizes and maintains legal documents for
transactions and invoices
Create and manages account receivable and
accounts payable to the suppliers of the company
Maintains and organizes inventory in the pharmacy.
