Suzanne Howard

I'm a technical writer and content strategist with 6+ years of experience transforming complex ideas into accessible, effective documentation. Whether I’m improving chatbot performance with AI-driven audits, designing in-product help that boosts user engagement, or revamping article libraries to cut cycle time by 80%, I bring sharp analysis, clear writing, and a collaborative approach to every project.

Recently, I’ve worked with Microsoft via Experis, enhancing a generative AI chatbot and driving measurable improvements in user interactions. I’m also experienced with tools like Power BI, Intercom, Pendo, Azure DevOps, GitHub, and Microsoft Loop—always ready to dive into data, optimize workflows, and align content with business goals.

Let’s connect if you’re looking for:

✅ Technical and UX documentation

✅ AI chatbot design and editing

✅ In-product help content (tooltips, walkthroughs)

✅ Process documentation and content audits

✅ Cross-functional collaboration and stakeholder engagement