Suzanne Caruso
Salesforce Administrator / Consultant / Project Manager / Trainer
--Bonita Springs Florida
https://www.linkedin.com/in/sucaruso
EXPERIENCE
Salesforce Administrator / Project Manager
Consultant / Trainer
Remote Virtual
Assistant
02/2017 - Ongoing
Bonita Springs FL.
CRM Consulting
Initial client qualification, Design Solution,
Statement of Work, Quote/Contract, Schedule,
Implementation.
- Develop, manage, and execute project work
plans and revise as appropriate.
- Create and implement training material (Train the
Trainer).
- Travel to onsite office locations throughout the
USA for implementation and ongoing training.
- Identify and manage resources needed for
projects. Put together a team, and delegate
responsibilities.
- Software programs for Consult and PM:
Salesforce.com, Microsoft Office, Jira, Gantt
Charts.
- Salesforce Consulting/Project Management for
B2B/B2C firms in Real Estate, Property
Management, Construction, Health Care, Field
Service, Manufacturing, Lending & Investments.
Client sizes range from small startups to large
public firms $100M+.
- Hands-on implementation services when and
where needed: Sales, Service, Experience Cloud,
Pardot, Marketing Cloud-Ad Studio, Social Studio,
Engage.
- Certified Salesforce Administrator
-
Salesforce Administrator
Inland Management 01/2017 - 12/2017
Naples FL
Land Management / Development / Sales
- Daily support of 220+ users
- Daily activities included but not limited to: User setup,
customization of objects, fields, reports, dashboards,
page layouts, permission sets, workflows, and process
builders.
-
Casework: End user service tickets.
Travel to site offices for end-user training
International Affiliate Manager
Radius GGE 01/2015 - 12/2016 Estero FL
International Business Expansion & Compliance
- Built up what was the 2nd largest Affiliate network in
the vertical
- Set up and scaled a worldwide affiliate program, gaining
-
-
60+ partners.
Financial range, $50,000 to 2.5 million.
Managed more than 25 local and
international projects.
Overall monitoring of services and adherence to
strict deadlines.
Owner - PM - Estimator
Veronica Contracting Inc 02/1998 - 11/2014 St
Charlies IL
Commercial Excavation / Trucking
- Startup small business, built from $500,000
annual to $7.5M in sales.
- Negotiations with unions, general
contractors, developers, owners
- Manage all budgets from staff to materials
to equipment.
- City and State Certified WBE
- Take off / Estimating of all commercial
excavation projects.
Software Applications:
Salesforce / Sales Cloud & Service Cloud,
Community, SF Maps
Clickfunnels
Jira
Service Now
QuickBooks
NetSuite
Microsoft 365
Adobe
Various social media
Methods & Experience:
Agile / Waterfall
Team Management
Project Management
Detailed Estimating – Contracts
Negotiations
Contract Management
Manage Budgets
Implementation
Salesforce Training including the creation
of Training Materials
