Suzanne Atieno Ooko

I have 6 years of experience in customer service with a track record of handling incoming telephone calls, as well as keeping records of customers’ interactions to build sustainable relationships. My expertise includes computer proficiency in CRM systems and Outlook interface. I am motivated by the chance to use my vast experience to build client relations and a customer base.

I specialize in:-

• Managing all inbound calls through the customer care lines.

• Offering first-call resolution easily and understandably.

• Ensuring customer satisfaction on all received calls.

• Escalating matters to relevant executive officers.

• Capturing customer feedback to aid in improvement areas.