SUZAN AKPATA
Remote | Abuja, Nigeria-|
LinkedIn Profile
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PROFESSIONAL SUMMARY
Results-driven sales and client success specialist with over 4 years of experience in
remote account coordination, B2B sales, customer service, and operations. Proven
ability to assign and manage field teams, handle complex client needs, and deliver
high-quality service in fast-paced, distributed environments. Skilled in CRM tools, lead
generation, and cross-functional collaboration. Committed to driving growth, improving
retention, and streamlining operations for startups and mission-driven businesses.
CORE SKILLS & TOOLS
Sales & Client Success: Lead Generation, Sales Closing, CRM Management,
Upselling, Retention
Operations & Coordination: Task Assignment, Process Optimization, Workflow
Management
Communication: Inbound & Outbound Calls, Email Support, Client Onboarding,
Escalation Handling
Tools: GoHighLevel, HubSpot, Zoho CRM, Google Workspace, Slack, Trello, ClickUp
Soft Skills: Proactive Thinking, Problem Solving, Remote Team Collaboration, Detail
Orientation
PROFESSIONAL EXPERIENCE
Asset Verification / Account Coordinator / Assigner
Aspen Field Services (Remote – USA)
Sept 2024 – Present
● Assigned field reps to time-sensitive inspection jobs via email, calls, and SMS,
ensuring 100% timely coverage
● Acted as primary contact for clients: received orders, coordinated logistics,
resolved issues, and delivered reports
● Reviewed inspection reports for accuracy and completeness before submission
● Maintained CRM records, tracked communication, and supported invoicing and
payments
● Monitored timelines and improved workflows for operational efficiency
● Collaborated with operations and sales teams to identify upsell opportunities and
ensure service quality
Sales Specialist / Telemarketer
Randle and Croft (Remote)
Aug 2022 – Aug 2024
● Developed and executed outreach campaigns to grow B2B customer base
● Closed sales through personalized calls, follow-ups, and solution-based pitching
● Increased client retention by 40% through consistent post-sale engagement and
relationship management
● Tracked performance using CRM, ensuring accuracy in data, reporting, and
follow-ups
● Contributed to feedback loops with marketing and product teams to align
messaging with customer needs
Bancassurance Specialist
Sanlam Nigeria
Feb 2021 – Jul 2024
● Partnered with banks to sell insurance products, meeting and exceeding monthly
targets
● Prospected and qualified leads, conducted customer needs analysis, and
presented tailored policy solutions
● Organized seminars and roadshows, boosting brand awareness and client
engagement
● Delivered group and 1:1 product presentations, resulting in high conversion and
client loyalty
● Generated regular performance reports and handled escalated customer
inquiries
🎓 EDUCATION
Bachelor of Technology – Earth Science (Applied Geology)
Ladoke Akintola University of Technology – Ogbomosho, Nigeria
2014 – 2020
📜 CERTIFICATIONS
● On-Demand Digital Skills – Digital Witch IT Support Team (2024)
● Digital Marketing & CRM for Increased Sales – Alison (2024)
● Introduction to Life Insurance & Retirement Savings – Alison (2024)
● Winning Customer Trust & Loyalty – Alison (2024)
● Fundamentals of Marketing Concepts – Alison (2024)
● Building Brand Personality & Customer Loyalty – Alison (2024)
● Customer Service – Alison (2023)
● ICT Training – Lautech ICT (2014)
