Sutanya Peterkin

Sutanya Peterkin CUSTOMER SERVICE PROFESSIONAL Profile Details I have a broad range of skills and knowledge I have gained and mastered over the past fifteen years. I have over ten years of customer service and management experience both in a corporate and online remote setting. I have spent 5 yrs in a leadership/managerial role. I've worked in industries like BPO, E-commerce, and Saas. Whether it's purely customer service or technical support. 16 Fairway Ave Employment History Links Customer Sevice Manager, Western Virtual Support Solutions, Kingston Upwork Profile Kingston, 00000 Jamaica-- JANUARY 2017 — PRESENT • Provided superior customer service to clients by addressing all questions and concerns. • Planned and managed meetings and special events to support company efforts. • Established and maintained advantageous working relationships. • Fully engaged with team members to achieve the highest levels of productivity. • Executed superior planning skills. • Utilized excellent deductive reasoning and logical thinking skills. Skills Computer Skills Communication Skills Microsoft Office Customer Service • Scheduled daily tasks based on immediacy and importance. • Managed a variety of internal communications. Technical Support • Worked to represent the company in a positive and enthusiastic manner. Call Center Management Customer Support and Project Manager, Upwork.com, California JANUARY 2014 — PRESENT • Worked well independently and on a team to solve problems. • Served as a friendly, hardworking, and punctual employee. • Successfully wrote, edited customer service knowledge base • Responded to problems with excellent troubleshooting abilities. • Exhibited excellent self-discpline and self-management skills. • Consistently worked with client satisfaction in mind. • Worked with a strong attention to detail and excellent record-keeping abilities. Customer Service Agent, Collage.com, Michigan City M AY 2 0 1 4 — O C T O B E R 2 0 1 6 • Served as a friendly, hardworking, and punctual employee. • Operated with a strong work ethic, professionalism, and the ability to work under pressure. • Worked well in a fast-paced and rapdily changing environment. • Responded to problems with excellent troubleshooting abilities. Auditor, Affiliated Computer Services a Xerox Company, Montego Bay DECEMBER 2006 — DECEMBER 2013 • Examine travel expense reports for United Technology employees, checking for accuracy, enforcing policies and procedures that are to be followed. • Analyze receipt types to ensure that they have been correctly classified including expenses for leased vehicles. • Communicating with the different business units on a daily basis both written and verbally. • Assisting travelers to make changes where necessary to their expense reports. • Recalculating and verify foreign currency charges expense on the reports. Recruiting and Retention Incentive Team Lead, UBS Financial Services C/O Xerox, Weehawken AUGUST 2011 — AUGUST 2012 • Processing and administering of loan documents for Financial Advisors. • Setting up deductions for the processing of payroll. • Journalizing entries for payments received on loans. • Running month-end processes to balance and update loan documents. • Creating Desktop procedures outlining how the processes should be administered. Senior Payroll Analyst, Affiliated Computer Services a Xerox Company, Montego Bay SEPTEMBER 2012 — DECEMBER 2013 • Process and administer garnishment for Delta Air Lines and Goodyear employees before the processing of payroll. • Creating Desktop procedures outlining how the processes should be administered • Organized and prioritized work to complete assignments in a timely, efficient manner. • Responded to problems with excellent troubleshooting abilities. Education Accounting, University of the West Indies, Kingston S E P T E M B E R 2 0 0 8 — J U LY 2 0 1 2 BSc in Entrepreneurship and Accounting Pre University, Montego Bay Community College, Montego Bay S E P T E M B E R 2 0 0 1 — J U LY 2 0 0 3 5 Cape A-Levels Subjects High School Diploma, Mount Alvernia High School, Montego Bay S E P T E M B E R 1 9 9 6 — J U LY 2 0 0 1 7 CXC Subjects Additional professional activities US Payroll 101 Training 2013 — APRIL 2013 • FPC Training • Payroll Fundamentals • Paycheck Fundamentals • Payroll Benefits Basic Ethics Training AUGUST 2012 — AUGUST 2012 ACS 2012 Global Ethics Compliance, Security and Privacy Awareness Training (Aug 2012) Six SIGMA/ ACE Training SEPTEMBER 2012 — OCTOBER 2012 Computer Skills and Applications FEBRUARY 2021 — FEBRUARY 2021 • Zendesk • Freshdesk • Slack • Ring central • Proficient in Microsoft Office • Google Workspace • Contact Work Space • Introduction to People Soft Application • Online Document Management (ODM) • ADP/EV5 • SAP References References available upon request