Sussana Yusuf Nale

SUSSANA YUSUF NALE Administrative Virtual Assistant | Data Analyst - | linkedin.com/in/sussanayusufnale |- Working Remotely PROFESSIONAL SUMMARY Virtual Assistant with proven experience streamlining operations by managing email and calendar systems, organizing events, and enhancing team collaboration using tools like Asana, Google Workspace (Docs, Sheets, Calendar), and HubSpot. Certified Data Analyst skilled in using advanced Excel, Power BI, and Tableau to clean, analyze, and visualize data, producing actionable insights that drive decision-making. Successfully increased client engagement by 20% and improved task efficiency by automating workflows, delivering error-free budgets, and creating detailed project timelines. SKILLS Administrative Support and Organization Skilled in email and calendar management, travel coordination, and event planning using Google Workspace (Docs, Sheets, Slides, Calendar, Gmail), Calendly, and Bookings.com. Proficient in expense tracking and budgeting with tools like Expensify and Bookings.com. Project Management and Task Coordination Prioritize and delegate tasks using Asana, ClickUp, Trello, and Buffer, ensuring projects are delivered on time. Skilled in social media scheduling and analytics with Hootsuite and Canva to optimize content performance. Communication and Client Management Proficient in managing client relationships and streamlining communication via Slack, Zoom, Microsoft Teams, and CRM platforms like HubSpot, Zoho, and Salesforce. Adept at maintaining a professional and empathetic tone in high-pressure scenarios. Data Analytics and Reporting Experienced in data cleaning, analysis, and visualization using Excel (pivot tables, macros), Power BI, Tableau, and Google Sheets. Utilizes insights from data to enhance workflows and improve productivity metrics WORK EXPERIENCE Sussana’s Virtualspace September 2024 – Present (Job title: Virtual Assistant) Manage client communication by organizing schedules, responding to emails, and arranging events using tools like Google Workspace, ensuring a 20% improvement in response time. Design and coordinate 14-day diabetic meal plans for clients, demonstrating innovative problem-solving and meticulous attention to detail. Increase client engagement by 25% through strategic WhatsApp Group Admin management and interactive community activities. Automate recurring tasks like email responses and calendar scheduling using Zapier, reducing administrative workload by 30%. Deliver error-free event budgets and travel itineraries for clients, leveraging tools like Kayak, Expedia, and Bookings.com to ensure cost-effectiveness and accuracy. National Research Group September 2024 – October 2024 (Remote Assistant) Conducted comprehensive market research for U.S.-based organizations, identifying over 50 key stakeholders and technology advocates. Analyzed and compiled data into actionable reports, accelerating project completion by 10%. Neevas August 2024 (Salesforce Admin Virtual Intern) Gained hands-on experience with Salesforce CRM, including Lightning App Builder and Trailhead Playground Management, enhancing client relationship strategies. Created customized dashboards to track sales metrics, improving visibility for stakeholders by 15%. ImpactTech Academy May 2024 – August 2024 (Data Analyst Instructor) Taught advanced Excel and Power BI to over 50 students, resulting in a 95% project completion rate and positive participant feedback. Designed interactive data visualization projects, boosting student engagement by 20%. EDUCATION BSc Biochemistry August 2021 Usmanu Danfodiyo University, Sokoto, Nigeria. CERTIFICATION AND PROFESSIONAL QUALIFICATION Virtual Assistant Certification (ALX Academy, DEXA Academy) (2024) Data Analyst (Google, IBM, ImpactTech) (2024) Human Resource Management Certificate (2024) VOLUNTEER EXPERIENCE Medical and Health CDS Group February 2022 - February 2023 Coordinated and participated in community health outreach initiatives, promoting public health awareness through hepatitis testing & education and breast cancer awareness campaigns