Sussan Nkem Ehirim

SUSSAN NKEM EHIRIM Abuja, Nigeria (- - |- Linkedin PROFESSIONAL SUMMARY Dynamic and result oriented professional with a proven track record in sales, customer support, and virtual assistance roles. Proficient in utilizing CRM software and project management tools to enhance communication channels and streamline workflow processes. Demonstrated expertise in navigating diverse customer needs through strong communication skills and a deep understanding of client requirements. Known for my ability to build lasting relationships and deliver exceptional service across various industries. Seeking to leverage my multifaceted skill set to foster meaningful connections to drive business growth, optimize customer satisfaction, and contribute to organizational success. SKILLS ● Customer support ● Cold calling ● Lead generation ● Email management ● Research skills ● Calendar management ● Appointment setting/scheduling ● Knowledge of CRM tools ● Software skills- Ms Word, Teams, Slack, zoom, google Meet, presentations. ● Technical writing skills ● Troubleshooting skills ● Sales service WORK HISTORY 02/2023 to Recent Customer Support Specialist (Virtual) Chinell Educational Services, Lagos ● Offered emotional support and empathy to families navigating the challenges of caring for children with special needs. ● Acted as a liaison between families, educators,therapists and administrators ● Responded promptly to inquiries regarding enrollment, program details, and support services, ensuring clear and accurate information is provided. 05/2020 to 05/2022 Research Assistant (Virtual) Kelechi Opara (Ph.D) Department of Fine and Applied Arts Imo State University ● Provided administrative support, including scheduling meetings, organizing research materials and maintaining research databases. ● Presented research findings at academic conferences, engaging in constructive discussions with panel members and receiving positive feedback. ● Contributed to the writing of research papers for publication, demonstrating proficiency in writing and communication. 06/2020 to 12/2020 Marketing Executive (Freelance) Sidmach Technologies, Nigeria Limited, Lagos ● Marketed e-learning solutions to tertiary schools showcasing its benefits ● Engaged and convinced school administrators on the need to adopt e-learning ● Supported schools in the Implementation of ICT learning post-COVID 04/2018 to 03/2019 Higher Technical Officer (NYSC) University of Nigeria Nsukka, Enugu ● Assisting lecturers, students and researchers with technical aspects of their projects, such as experimental setup, data collection and analysis ● Maintaining studio equipment, used for experimentation,research and teaching ● Providing technical assistance and support to faculty, staff and students in studios 05/2017 to 10/2017 Sales Representative Osychris Nigeria Limited,, Lagos ● Implemented innovative sales strategies including cold calling and networking events resulting in an expansion of client base ● Achieved and surpassed sales targets by consistently closing deals ● Proactively engaged Leads to promote Osychris products, hence boosting sales VOLUNTEERING EXPERIENCE Team Lead AFDEC Culture and Peace Workshop/Festival ● Enhanced leadership, project management, and communication skills through hands-on experience in a fast paced festival environment. ● Successfully met all project deadlines, contributing to the overall success and positive feedback of the event. EDUCATION 2023 Master of Fine Arts: Textile Design University of Nigeria, Nsukka 2016 Bachelor of Arts: Fine and Applied Arts Imo State University, Owerri TRAINING AND CERTIFICATIONS Digital Witch Support Community - 2024 ● On Demand IT Skills Linkedin Learning - 2024 ● Tips for Writing Business Emails ● Customer Service: Serving Customers through Chat and Text ● Customer Service: Problem Solving and Troubleshooting Customer Success Fundamentals - 2024 ALX Virtual Assistant - 2022 University of Nigeria, Nsukka - 2020 ● Research Methodology and Application of ICT in Research