Susie Jane
Ferolin
General Virtual Assistant
Social Media Manager
-
Cavite, Philippines 4118-
Education
Freelancing VA Course
Shopify Course
Surge Freelancing Marketplace
2022
Business Outsourcing Management-
Associate Degree Holder
Consistent Dean's Lister
Proficiency in Call Center Module
Hotel and Restaurant Management-
Associate Degree Holder
Consistent Dean's Lister
Proficiency Award in Food and Beverage
Proficiency Award in Baking
Proficiency Award in Cooking
Food and Beverage National Certificate II
Philippine Technological Institute
of Science Arts and Trade
Skills
E-Commerce
Web creation
Customer Service
Administrative Tasks
Calendar Management
Graphic Design (Canva)
Social Media Management
Extremely motivated to grow and constantly develop my
skills. Adaptable to new concepts and responsibilities.
Work Experiences
CSR and Email Support
Insta Answer LLC - Legacy Research | 2022
Handled different brands such as Legacy Research, Palm Beach
Research Group, Brownstone Research, Casey Research, Rogue
Economics, Jeff Clark Trader, and Opportunistic Trader
Answering basic questions about cryptos, options, warrants, and
stocks
Making changes on customers' accounts: Processing order,
cancelling subscriptions, and updating online account
Fraud Account Specialist
Capital One | 2020
Fraud Transaction and Fraud Identity
Tracking and monitoring illegal transactions on customers'
financial accounts
Professionally dealing with fraudsters
Reporting any suspicious and unusual transactions that may be
risky to the financial institution and customers
Consultant (Chat & Voice)
Sutherland - AT&T Uverse Billing and Sales | 2019
Providing excellent customer support and conflict resolution via
phone and chat
Providing assistance in scheduling a technician
Selling products and services that AT&T Uverse offers
Right sizing the best product/services that the customer needs
and applying the changes on their account
CSR and Dealer Support
iQor - MetroPCS | 2018
Providing excellent customer support and conflict resolution
Walking the customers through basic troubleshooting steps and
creating a ticket if necessary
Upgrading/downgrading customers' plan
Assisting dealers in regards of their customers' concern
Helping customers to port in/port out their phone numbers and
unlocking their devices
https://suef.my.canva.site
