sushma

 CURRICULUM VITAE Name: - SUSHMA S.S. Mobile No: - Qualification: - MCA E-mail: -- Career Objective: - Seeking a Client service position in a progressive challenging environment I have worked as key client service management, Scrum master and handling a team. Responsible to deliver all customization requirements on time. Work Experience: - Company Name Experience Designation 1) Kaleyra India 2) Chkdin – Event Technology Solution 4.6 years 5 months Team Lead - Client Service Key Account Manager Scrum master 2017–Oct 2019: - Scrum Master to 1 to 2 Teams of up to 6resource, working on various PHP / NodeJS and MySQLprojects. Handling all scrum ceremonies. Responsible to gatherrequirements, Analysis, Document, Explaining to team. Responsibility to deliver the requirements on time. Providing User access permission to technical team and other team like Application support , Devops, International Support , SMPP team, Voice Support Team. Taking ownership on impediments and resolving them on minimal time. Tracking Team members work and making sure the process is going on smooth. Key Skills: - Scrum Management. Team Management. Key Account Management. Customization Delivery Management. API Integrating and Troubleshooting UAT and Smoke Testing Two-ways SMS Application and Escalation ownership. Monitoring SMS delivery (global and Domestic). Key Responsibilities: - Lead Generation, Client on-boarding, Event handling, Website delivery, Event widget, Badge system enable, customize mobile app for events. Cold Calling, technical requirement delivery, Client queries management. Running scrum teams and responsible for end to end delivery of all the customization in application. Gathering new requirement from clients and passing the requirement to Development team via JIRA tool and then delivering to client post UAT and Smoke testing. Proposing new features to client according to their business and motivating them to explore more about the feature. Taking ownership on escalation and providing resolution in minimal time. Preparing Documentation for better understanding of application and channeling to client. Sharing monthly and weekly report to Enterprise client via Freshdesk Ticketing tool. Training client on API / Plugin Integration or business setups using skype call. Managing Huge Campaigns of the key Clients and ensure smooth procession on the same. Providing Single point of contact for all Application related query. Constantly monitoring the SMS delivery and if abnormality is observed, I will notify operator via Freshdesk tool. Notifying bug to Development team using JIRA Application. Project Details: - Chkdin:- I am working in 2 different application which is developed using Andriod, PHP. Applications are Event Dashboard(consist of Ticketing, speaker creation, agenda addition etc.,), mobile application for video consultation related to health care. Kaleyra India:- I worked in 5 different application like Alerts, Promo, Global, VMN, SMPP which helps to communicate the information or advertise to the customer in lesser time. These application developed using PHP language. Educational Profile: - Degree Institute Duration Percentage MCA Kuvempu University 3 years 64% Personal Profile: - Name : SUSHMA S.S. Date Of Birth : 16 June 1990 Declaration: - I would like to hereby declare that the above-mentioned information is correct up to my knowledge and capability and I bear the responsibility for the correctness of the above-mentioned particulars. Place: Bangalore Date: (SUSHMA S.S.)