Sushil Tiwari

Dr. Sushil Tiwari Chief Digital O-icer (CDO) I Chief Information O-icer (CIO) I Head of GCC & GDC I SAP Practice Head PhD (IT & Digital Strategy) – IIFT, Delhi and Chief Digital O-icer – MIT, USA Email:-| Phone: - / - | LinkedIn: linkedin.com/in/sushilkt Current Location: Pune, India / Dubai, UAE Strategic CXO level Digital and IT Business Unit Leader and Sustainability Strategist with a proven track record of Strategizing, Building and Running global IT and Digital Organizations driving Digital Transformation, Global Delivery Excellence, Cybersecurity, and Sustainability, for Global Capability / Delivery Centres (GCC/GDC), Consulting, and Systems Integration Companies delivering measurable business impact across diverse industries. Profile Snapshot Experience: 25+ years of creating and steering strategic IT and digital transformation business units and initiatives for global enterprises, consulting firms, and GCCs. Recent Roles: Chief Digital OSicer (CDO), Chief Information OSicer (CIO), Head of GCC & GDC, SAP (ERP) Practice Head, Sustainability Strategist, Partner, Mentor, Advisor. Specialization: Establishing and scaling GCCs and GDCs, Crafting and Executing Enterprise-wide Digital and IT Strategies, driving Sustainable Innovation, and embedding Cybersecurity as a strategic enabler. Key Organizations: Deloitte, Infosys, HCL, Birlasoft, Tata Motors, Vodafone, Holcim, Zones, WAISL. Industry Exposure: Aviation, Manufacturing, Automotive, Telecom, Pharma, Banking, Energy & Utilities, CPG, FMCG, Logistics, Hi-Tech, Education. Global Exposure: USA, Europe, APAC, Middle East, India. Key Core Competencies Strategic Vision, Business Unit Creation and Management : Consistently creating and shaping IT and digital units and enterprise-wide strategies across global organizations, aligning technology roadmaps with C-suite priorities to drive revenue growth, operational excellence, and market leadership. For instance, at WAISL, orchestrated digital transformation for Indian airports, integrating IoT, AI/ML, AR/VR, and predictive analytics to set a global benchmark for smart infrastructure, strengthening market leadership and boosting passenger satisfaction by 30%. Digital Transformation Leadership: Spearheading enterprise-wide digital transformations leveraging emerging technologies like Cloud, AI/ML, IoT, Blockchain, and advanced ERP core to position organizations as industry leaders in agility and innovation. At Holcim, transformed the global ERP landscape through emerging tech, advanced analytics and a redesigned SAP S/4 HANA architecture, accelerating operational eSiciency by 25% and enhancing competitive positioning through data-driven decision-making. GCC/GDC Strategy & Scaling: Strategizing, creating and scaling Global Capability Centres (GCCs) and Global Delivery Centres (GDCs) to deliver significant cost eSiciencies and enable global operating models. At Vodafone, built an ERP Shared Services Centre from inception to 700+ FTEs, achieving 40% cost savings across 25+ countries, improving profitability, and enabling scalable, technology-driven service delivery. Enterprise Innovation & Ecosystem Development: Fostering innovation ecosystems by establishing Centres of Excellence (CoEs) and forging strategic vendor partnerships (e.g., SAP, Oracle, Salesforce, AWS, Microsoft etc.) to address complex business challenges. Pioneered contactless face recognition systems at Holcim and championed low-code/no-code and RPA strategies, reducing process cycle times by 20% and enhancing workforce productivity. Cybersecurity as a Business Enabler: ESecting cybersecurity as a strategic pillar, designing enterprise-wide governance, threat intelligence, and compliance frameworks to safeguard digital assets and enable business growth. Secured critical systems during Vodafone’s ERP and peripheral applications operations across 25+ countries, ensuring resilience and supporting global scalability. Sustainability-Driven Transformation: Championing ESG-aligned IT strategies, reducing environmental impact through green IT and sustainable digital ecosystems. At 366Pi/Flocard, mentored startups to scale sustainable, technology-driven solutions, achieving a 15% reduction in carbon emissions through green IT initiatives, enhancing corporate reputation and stakeholder value. Stakeholder Engagement & Growth Leadership: Cultivating CXO-level partnerships to secure high-value strategic contracts through thought leadership and go-to-market strategies. Drove USD 50M+ in annual revenue at Infosys and Birlasoft through SAP and CRM engagements, expanding market share and positioning organizations as trusted leaders in digital transformation. Data-Driven Strategic Decision Making: Promoting Leverage of advanced analytics, AI, and predictive models to make informed strategic decisions and optimize operations. At WAISL, institutionalized the utilization of predictive analytics to enhance airport operational eSiciency and customer experience, driving stakeholder trust and regional economic impact. Thought Leadership & Industry Influence: Shaping industry discourse through publications on AI, Blockchain, Cybersecurity, and Sustainable Digital Transformation, including “Is Sustainable Business Growth Paving a Greener Future?” (LinkedIn, October 2024). Mentored startups and fostered Industry-Academia collaboration to drive innovation and entrepreneurial ecosystems. Professional Experience Summary Chief Digital OOicer & Sustainability Partner, 366Pi (2015–Present) / Flocard (2024–Present), Pune, Dubai Role: Digital Transformation and Sustainability leader and mentor, strategically driving digital business growth and sustainable transformation for enterprise clients, mentoring leadership teams to foster entrepreneurial ecosystems. Key Contributions: Architected a Digital Transformation Maturity Assessment framework, enabling customers to scale through innovative Cloud, AI/ML, and IoT solutions. Enhanced stakeholder value by integrating ESG principles, reducing environmental impact, and positioning clients for sustainable growth and industry leadership. Chief Digital OOicer, WAISL Ltd., Delhi -) Role: Leader of the Digital Business of the organization, driving end-to-end digital business unit strategy, shaping technology roadmaps to redefine operational excellence and customer experience for premium Indian airports. Key Contributions: Orchestrated enterprise-wide digital transformation, integrating AI, IoT, and predictive analytics to set a global benchmark for smart infrastructure. Achieved 30% higher passenger satisfaction and strengthened market leadership by aligning initiatives with C-suite goals, enhancing sustainability metrics and regional economic impact. Head of GCC / GDC, Zones, Bengaluru, USA -) Role: Leader of the Global Capability / Delivery Centre with P&L responsibility, driving strategic IT alignment, resources and capability building, management, for scalable service delivery across global markets. Key Contributions: Set up the India Centre and its operations to achieve 40%+ cost eSiciencies through innovative operating models and clouddriven architectures. Positioned the organization as a market leader by integrating cybersecurity frameworks and aligning technology strategies with global business objectives. Head of Core Technologies, Holcim, Mumbai, Switzerland -) Role: Leader accountable for transformation and operation of APAC enterprise and peripheral applications landscape, driving transformation strategies and execution of multi country, multi instance ERP (SAP S/4 HANA) modernization to drive intelligent, data-driven operations across the enterprise. Key Contributions: Led enterprise-wide ERP landscape redesign, embedding advanced analytics and cybersecurity to enhance business agility. Accelerated global operational eSiciency by 25%, reducing time-to-market and strengthening competitive positioning through strategic technology alignment. Global SAP Practice Head, Birlasoft/KPIT, Pune, Noida -,-) Role: P&L Leader of strategic SAP and digital transformation unit and initiatives, securing high-value engagements through CXO-level customer engagements. Key Contributions: Drove USD 50M+ in annual revenue through SAP and CRM contracts, expanding market share via strategic vendor ecosystems. Enhanced enterprise agility by transforming SCM, Financial Management, and CRM landscapes, aligning with long-term business objectives. Chief Information OOicer, Trident Ltd., Delhi, Punjab -) Role: As CEO of IT, accountable for formulation of enterprise IT strategies with P&L accountability, driving digital transformation and cloud adoption to optimize business outcomes. Key Contributions: Led the redesign of ERP (SAP) and CRM (Salesforce) ecosystems to enhance market responsiveness and operational agility. ESected embedding of cybersecurity as a strategic enabler, aligning technology investments with growth objectives to position the organization for industry leadership. Head of ERP, Vodafone Shared Services, Pune, Newbury (UK) -) Role: Setting up and operation of the GCC / Shared Services Centre, Pioneering and running global ERP operations, architecting scalable shared services to align with enterprise-wide strategic goals. Key Contributions: Achieved 40% cost eSiciencies and 20% productivity gains across 25+ countries by embedding cybersecurity and advanced analytics. Enabled scalable global operations, positioning Vodafone as a leader in cost-eSicient, technology-driven service delivery. Earlier Roles: SAP Practice Head - Infosys Technologies -) and Tech Mahindra (2009-10), Sr. Consultant Deloitte Consulting (2002), Associate - HCL -), Consultant / GET - Tata Technologies / Tata Motors -). Certifications & Academics Certifications: Chief Digital OSicer, MIT, USA -); Data Leadership with AI & Cloud; Blockchain: Disruptive Technology; Digital Platforms; Digital Transformation; Leadership & Innovation (MIT, USA 2024). Academics: PhD, IT & Digital Strategy, IIFT Delhi (2016); PGCPM, IIM Kozhikode (2004); MS Software Systems, BITS Pilani (2002); BE Mechanical, NIT (1995). Thought Leadership (Select) Publications: “Are Precision AI Prompts Outshining Consulting’s Relevance?” (LinkedIn, March 2025), “Web 3.0: Bubble or Promise?” (LinkedIn, June 2024), “Is Sustainable Business Growth Paving a Greener Future?” (LinkedIn, October 2024), “Flight Towards a Greener Horizon” (LinkedIn, June 2024), “Advent of Blockchain Technology in Airport Metaverses” (LinkedIn, March 2024), “Analysis of AI in the Workplace: From A CEO’s Perspective” (LinkedIn, February 2025) Mentoring: Guiding startups in IT, digital innovation, cybersecurity, and capability building, fostering entrepreneurial ecosystems. Driving Industry-Academia collaboration.