SUSHIL POKHREL
Jhapa, Nepal | - |-LinkedIn: linkedin.com/in/sushilpokhrl
Nationality: Nepalese | Passport: Valid
Professional Summary
Customer-focused professional with 5+ years of experience in customer service,
administrative operations, and data support roles in both nonprofit and private sectors.
Proven ability to manage client interactions, resolve service issues, handle data labeling
projects, and ensure seamless coordination across departments. Experienced in online
freelancing with global platforms, supporting AI development through accurate data entry
and annotation. Seeking a remote or in-office role as a Customer Service Representative,
Client Support Officer, or Virtual Assistant.
Core Skills
• Customer Service & Client Support
• Data Entry & Data Labeling (Freelance)
• Phone, Email & Social Media Communication
• Online Chat & Ticketing Systems
• Complaint Resolution & Service Coordination
• Office Administration & Documentation
• Digital Tools: MS Office, Google Suite, Power BI
• Time Management & Remote Work Discipline
Professional Experience
Executive Assistant to CEO
Peace360 Initiative Inc., Remote, Part-time | August 2025 – Present
– Provide high-level administrative and strategic support to the CEO, managing daily
operations and aligning with Peace360’s mission-driven goals.
– Oversee CEO’s calendar, schedule meetings, and prepare briefing materials and
presentations for internal and external stakeholders.
– Serve as the primary liaison between the CEO and stakeholders, ensuring clear,
professional communication per Peace360’s Communication principle.
– Coordinate Board and Country Representatives meetings, preparing agendas and
minutes while collaborating with senior leadership on key initiatives.
– Proactively manage action items, special projects, and logistics for engagements,
embodying Commitment, Consistency, and Compassion.
– Handle sensitive information with discretion, utilizing Google Workspace and strong
time-management skills to support organizational efficiency.
Customer Service Officer (formerly Administrative Officer)
Eastern Sahara Company Limited, Jhapa, Nepal | Aug 2024 – Present
– Served as a key point of contact for over 3,000 investors, addressing inquiries via
phone, email, and social platforms.
– Verified client documents and maintained accurate databases in compliance with
regulatory standards.
– Handled customer queries, complaints, and feedback, ensuring timely resolution
and satisfaction.
– Managed the company’s social media pages and maintained professional
communication with stakeholders.
– Scheduled meetings and coordinated internal communication to ensure smooth
service delivery.
Monitoring & Evaluation Officer (Financial Inclusion Project)
Sahara Nepal, Jhapa, Nepal | May 2023 – July 2024
– Collected and analyzed client-focused data on financial inclusion programs for
women.
– Supported outreach activities and assisted field teams in engaging with community
members.
– Maintained accurate digital records and prepared reports for management and
donors.
– Contributed to social media and website updates, enhancing visibility and client
reach.
Support Head – Customer Relations
Bhisu Cable Network Pvt. Ltd., Jhapa, Nepal | 2017 – 2019
- Supervised the customer service team, responding to service disruptions, billing
inquiries, and support tickets.
- Resolved customer complaints and followed up on satisfaction to improve
retentions.
- Maintained client databases, processed service requests, and coordinated technician
dispatches.
- Monitored daily customer interactions to ensure quality support standards.
Freelance Data Entry & Annotation Specialist
(Remote – Project-Based) | 2021 – Present
- Completed diverse freelance projects involving data entry, transcription, and data
labeling for platforms like Appen and Scale AI.
- Participated in projects involving voice/text classification, image annotation, and
data categorization for machine learning.
- Ensured high accuracy and timely submission of tasks while managing freelance
schedules independently.
Area Coordinator – WASH Program
Birat Community Learning Center | Jan 2020 – Dec 2020
- Facilitated community coordination and handled logistical planning for WASH activities.
- Acted as liaison between stakeholders and local communities.
- Maintained program records and produced timely reports for internal use.
Education
Master’s in Sustainable Development
Kathmandu University School of Education | 2020 – 2022
- 100% UGC Scholarship Recipient
- Research Grant Recipient: Disaster Risk Reduction
Bachelor’s in Education (ICT)
Purbanchal University | 2016 – 2019
Certifications
- Office & Data Management Training – Habitat Nepal, 2023
- Project Management Training – Sahara Nepal, 2024
- Monitoring & Evaluation Training – Habitat Nepal, 2023
- Advanced IT Course – CTEVT, 2012
- WASH & Sanitation Training – Nari Sanchar
- EMIS for Teachers – DEO Jhapa, 2015
Volunteer & Internship Highlights
- School DRR Program Assistant, Caritas Nepal – Supported admin documentation and
Monitoring (3 months)
- Group Leader, Action Nepal – Led logistics and reporting for an international exchange
program (15 Days)
Languages & Technical Skills
- Languages: English (Fluent), Nepali (Native), Hindi (Fluent)
- Tools: MS Word, Excel, PowerPoint, Google Suite, Power BI, KOBO Toolbox
