Susanne Nguyen

GIANG SUSANNE NGUYEN EMAIL- PROFESSIONAL SUMMARY    PHONE- WORK EXPERIENCES ADDRESS Ashburton, VIC 3147 LINKEDIN PROFILE www.linkedin.com/in/susanne-n/ EDUCATION ADVANCED QUICKBOOKS ONLINE PROADVISOR CERTIFICATION INTUIT QUICKBOOKS 2020 XERO ADVISOR CERTIFICATION PROGRAMME XERO 2019 MASTER OF ACCOUNTING SWINBURNE UNIVERSITY OF TECHNOLOGY- BACHELOR OF BUSINESS (MAJORED IN BANKING & FINANCE) BANKING ACADEMY OF VIETNAM- A certified XERO, Advanced QuickBooks advisor and skilful in the Microsoft Office software suites. Over 10-year experiences in various industries including Australian and international taxation, accounting, online ecommerce and property development. Strong analysis, planning and organising skills to manage various tasks under restricted timeframes. ACCOUNTING OFFICER GEARLIO PTY LTD JUL 2016 - MAR 2020      Monthly recorded transactions and bank reconciliation using Xero & Wave Accounting software. Assisted my family e-commerce business in accounting and tax planning jobs. Liaison with professional accountants to prepared financial documents and tax returns for my family businesses. Founder of my own property development consulting business to provide services for Vietnamese and overseas investors. Built and maintained my business website from scratch. ACCOUNTING MANAGER LITE VISION PTY LTD OCT 2009 - OCT 2016     Worked as the key person in charge for all accounting, tax planning & business structure matters with Australian and overseas accountants, lawyers and authorities to provide the best efficient outcomes. Recorded transactions and bank reconciliation up to 150 transactions per day, using MYOB, QuickBooks for the company and related entities. Created financial schedules, prepared and lodged the quarterly BAS, PAYG tax. Generated and prepared periodic Financial Statements and various reports for economic decision making. SKILLS & STRENGTHS                     Customer focus Goal-oriented focus Multitasking Teamwork Time management Organisational skill Problem-solving skill Interpersonal skill Verbal communication Written communication Research & Analysis Sales/Cold calling Self-motivation Attention to details Xero, MYOB, QuickBooks BAS & PAYG lodgement HubSpot, Vtiger, Agile CRM MS Office: Word, Excel, PowerPoint, SQL, Outlook Adobe Photoshop Zoho, Wix, Canva… CUSTOMER SERVICE & ADMINISTRATION OFFICER LITE VISION PTY LTD OCT 2009 - OCT 2016       ACCOUNTING OFFICER - PART TIME VAESSEN’S DUTCH CLEANING SERVICES PTY LTD DEC 2007 - OCT 2009    REFERENCES HANNAH JENSEN CA Client Manager Proctor Major- THI VU Associate of Collin & Co & Vice President of Vietnamese Australian Business Women Association (VABWA)- ANDY NGUYEN Property Consultant YPA St Albans- Launched and managed successful online retail shops with an average of over $30000 in sales per month. Assisted customers with 20 to 40 inquiries per day about product advisory, payment process, postage issues and claims. Processed orders including payment verification to prevent fraudulent transactions and disputes. Responsible for business marketing through multiple channels including shopping portals, internet and social media. Generated business template and procedures to continuously improve customer service etiquettes and protocols for internal staffs. Compiled customer feedbacks and recommended service delivery improvements to management. Managed invoices and recording transactions using MYOB. Managed payrolls, PAYG tax and superannuation. Assisted the manager in preparing the Business Activity Statement. EXTRA ACTIVITIES & INTERESTS        Current volunteer General Secretary of Vietnamese Australian Business Women Association (VABWA) Inc, a non-profit organisation, with the main responsibility to be in charge of record keeping, annual statement lodgement with Consumer Affair Victoria for this incorporated association. Volunteer Vice-president of Association of Vietnamese International Students at Swinburne University (VISS) in 2008. Volunteer Treasurer of Melbourne Overseas Vietnamese Student Association Inc. (MOVSA) for the financial year-. Volunteer Master of Ceremony for two annual Gala shows of Melbourne Overseas Vietnamese Student Association Inc. (MOVSA) in 2007 and 2008. Volunteer supporter for Richmond Asian Business Association in the Vietnamese New Year’s Festival in 2008. Yoga, Fitness, Zumba & Swimming Movies & Music