SUSAN WANJIKU--
SUMMARY
Reliable and detail-oriented Virtual Assistant with a focus on administrative support, automation,
and content management. Skilled in tools like Trello, HubSpot, Canva, and Google Workspace.
Known for excellent communication, time management, and a proactive approach to problemsolving. I help businesses stay organized, automate tasks, and free up time so they can focus on
growth.
WORK EXPERIENCE
Administrative Support - Freelance VA Remote
Jan 2024 - Present
Manage email inboxes, sort priority messages, and draft professional responses.
Schedule and coordinate appointments, meetings, and travel using Google Calendar and
Calendly.
Maintain organized digital filing systems and prepared client documents.
Social Media Assistant - Personal Brand Client Remote
April 2023 - Dec 2023
Created, scheduled, and published weekly posts using Canva and Buffer.
Researched relevant hashtags and trends to increase engagement.
Responded to DMs and comments to maintain a responsive brand presence.
CRM & Automation Assistant - Startup Client Remote
Jan 2023-March 2023
Set up and maintained CRM systems (Zoho & HubSpot) to track leads and client activity.
Built email automations and onboarding workflows using Mailchimp.
Created client intake forms and feedback surveys using Google Forms.
EDUCATION
Bachelor of Science in communication and Public Relations
Moi University
Specialization in Communication
Certificate in Computer Application
Sep 2018 - Oct 2022
January 2017
ADDITIONAL INFORMATION
Technical Skills: CRM Management, Calendar & Email Tools, Automation and Social Media
Scheduling
Languages: English, Kiswahili
