SUSAN W OGLESBY

Susan Oglesby Business Office and Property Management, Administrative Assistant, Remote/Work from Home Meridian, MS 39301- Positive and diligent Property and Office Management professional effective at promoting resident satisfaction by addressing concerns, spearheading repairs and implementing updates to enhance properties. Talented business manager with demonstrated operational and leadership skills. Offering 11 years of Management experience paired with goal-oriented and performance-minded approach. Organized with dynamic customer service, management and administrative talents. Seeks new position to help an established, reputable organization grow and become even more successful. Coordinates daily operations, oversees conflict resolution, and delivers excceptional results. Remains poised in stressful environments. Work Experience Community Manager Sandalwood Management - Austin, TX July 2008 to Present Collected rental payments from residents and kept detailed records of delinquent accounts Handled all tenant logistics and leases and effectively scheduled appointments, showings, move-ins and move-outs Streamlined operations by communicating efficiently with clients, keeping meticulous records, budget management and internal collaboration Increased office organization by creating filing systems and managing confidential information carefully Worked with maintenance staff to complete timely repairs and enhancements Planned and executed promotional activities to drive community engagement and increase occupancy numbers Efficiently managed 8 person staff consisting of maintenance, business and security personnel Used strong communication, negotiation and resolution skills to tactfully settle neighborhood disputes Insurance Verification Specialist Vital Care, Inc - Meridian, MS September 2004 to October 2007 Determined appropriateness of payers to protect organization Maintained strong knowledge of basic medical terminology to better understand services and procedures Assured timely verification of insurance benefits prior to patient procedures or appointments Ensured that all patients data was updated regularly and carefully inputted into the company's computer system Followed specific security guidelines to protect sensitive data, including patient medical records Successful 90% authorization of previously denied services through diligent and proactive verification Education High School Diploma East Central Community College - Decatur, MS Skills • • • • • • • • • • • • Operations Property management Advertising Marketing Database management Database Leasing Inspections Customer Service Management Microsoft Word Word Additional Information Skills Property tours and inspections Database management Issue resolution Marketing and advertising Payment management Staff management Daily operations oversight Property management Leasing and sales